Ford Screwed Me - Damaged Bronco, Unfit for Sale, No Options

[Tricky Dick]

@Headsong went through something very similar.

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[JeffL]

I had a car that i had ordered show up damaged to my ford dealer. While it was no fault of the dealership they bent over backwards to make sure i was happy at the end. sadly most dealers suck and do things way wrong.

 

[dallasobx]

There are quite a few federal NHTSA regulations about a vehicle having to be scrapped if it's damaged to a certain extent while in transit. So if this was indeed damaged to meet those regs, there's nothing FoMoCo could do but scrap it. This part seems entirely reasonable and to be expected.

It does go pear shaped when they tell you that you can't get a replacement unit built in MY22.

Obviously these are unprecedented times in globally sourced JIT mass manufacturing. However, there should always be some limited capacity at the factory for "make it right" situations such as these damaged-in-transport situations.

If this were my situation then my interaction with the dealership would be over as they are not the proper channel to go through for a replacement unit. I would be requesting the regional managers contact info from Ford's 1-800-334-4375 Bronco specialist line and go that route up the chain of command until it gets the clearance to be slotted in for production.

This all checks out with my experience so far. I’ve spoken with Ford corporate, and they confirmed that the vehicle is being scrapped. The only caveat is they said it’s the obligation of my dealer and their Ford reps to make it right to get a replacement. They’re submitting my build sheet with a priority status to get another one built, but they said they’ve been told it will almost certainly be a 2023.

 

[BD2OBX4]

There are quite a few federal NHTSA regulations about a vehicle having to be scrapped if it's damaged to a certain extent while in transit. So if this was indeed damaged to meet those regs, there's nothing FoMoCo could do but scrap it. This part seems entirely reasonable and to be expected.

It does go pear shaped when they tell you that you can't get a replacement unit built in MY22.

Obviously these are unprecedented times in globally sourced JIT mass manufacturing. However, there should always be some limited capacity at the factory for "make it right" situations such as these damaged-in-transport situations.

If this were my situation then my interaction with the dealership would be over as they are not the proper channel to go through for a replacement unit. I would be requesting the regional managers contact info from Ford's 1-800-334-4375 Bronco specialist line and go that route up the chain of command until it gets the clearance to be slotted in for production.

Agreed. I think it would be awesome if someone in corporate or even the Ford moderator on this site could step in and help this guy out. (hint)

 

[First BaseMan]

Edited: Already answered

 

[ZipZit]

Hmmm. Something is wrong here. That damage was caused somewhere, somehow by somebody. Generally damage is caused by a neglectful act somewhere. In my thought, the folks responsible for the damage are in fact responsible for the real costs of the damage.

And in this case the actual total cost of the damage is MSRP plus $27,000 Additional Dealer Markup (ADM?). I'd be tempted to pay the cost, hire a lawyer for court and sue Ford Motor Company for $27,000 PLUS lawyers fees. I hate that I'm even thinking that. Lawyers, ugh.

 

[Rick Astley]

This all checks out with my experience so far. I’ve spoken with Ford corporate, and they confirmed that the vehicle is being scrapped. The only caveat is they said it’s the obligation of my dealer and their Ford reps to make it right to get a replacement. They’re submitting my build sheet with a priority status to get another one built, but they said they’ve been told it will almost certainly be a 2023.

That is a new wrinkle i've not heard of!

Now, im not a ford employee or anything, just a regular customer. But the path you outline above is an odd one. If that's the process then yea, this is your dealership messing with their customer!

 

[Rick Astley]

Hmmm. Something is wrong here. That damage was caused somewhere, somehow by somebody. Generally damage is caused by a neglectful act somewhere. In my thought, the folks responsible for the damage are in fact responsible for the real costs of the damage.

And in this case the actual total cost of the damage is MSRP plus $27,000 Additional Dealer Markup (ADM?). I'd be tempted to pay the cost, hire a lawyer for court and sue Ford Motor Company for $27,000 PLUS lawyers fees. I hate that I'm even thinking that. Lawyers, ugh.

The damages are to a product owned by Ford. It's their problem to deal with and the customer and dealership aren't involved as they don't own the damaged assets here.

What on earth are you suing Ford for in this circumstance? You weren't harmed in any way, there are no monetary damages to you.

 

[HotdogThud]

I would perhaps kindly remind the dealer that Priority codes below 10 exist for a reason. This is 100% fixable by them, they're just choosing not to, because it's haaaaaaaard.

 

[Calm horse]

Just wait for the 24 4runner! Or give it 2 more months and ther will be a ton of broncos for sale with very few miles on them for sale.....people around me generally don't hold on to there vehicles that long.

 

[dallasobx]

Lots to respond to here, but here’s the update.

Just left the dealership, got my deposit back. The dealer is not being shady or trying to screw me. Spoke with the GM, and he said he has been on the phone with his Ford reps all morning. They are resubmitting my build sheet with the highest priority status available. While order banks are closed, Ford is not done scheduling 2022 MY builds. So there is a chance they can backchannel and get me a 2022 on an expedited timeline.

As for buying a vehicle off the lot anywhere, that’s just not a path I want to pursue, ADM or not. If I’m getting a Bronco after all this time and headache, I really want my exact build. If that means I have to wait another year and get a different vehicle in the interim, so be it. It’s all very frustrating, but there’s not much I can do at this point.

 

[Peter Gosenya]

I’ll be at the front of the line… for a 2023. Lol

So will I with my day 5 reservation.

 

[thaywoody]

Probably not related but who knows
Ford Bronco-Carrying Trailer Hits Underpass, at Least One Bronco Damaged

 

[Puddle Jumper]

I’ll be at the front of the line… for a 2023. Lol

Front of the line isn’t far away at this point.

 

[Yii-Haw]

This sounds like your dealer sold your Bronco to someone else and made up a story. I would find someone at Ford to talk to directly, sorry if I sound Cynical but we all see how greedy these dealers are with the markups on these cars.

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