Frustration with "Stuck in Production" Broncos (Vent thread)

[jsully10]

I have seen a ton of (rightful) frustration towards Ford on the mishandling of these builds that have been stuck at MAP for months all the way back to our DM 1.0 brothers and sisters. Why is @Ford Motor Company being so tight lipped about all of this? We all know COVID/supply chain have caused a lot of problems, so why not say, "we are missing X part or Y part, we hope to have them in like a week." Everyone has these issues so we'd be a little more understanding.

How hard is it for a multi-billion, multi-national company to set up an interface to MAP where we (or at least the marketing team) can see: current status, if stuck for missing part or QC, updated ETA?

More frustrating for me, having been stuck in MAP for over a month, is why can the dealers not get any intel. My dealer has been great through out but is always frustrated with Ford bc they wont give him really anything. Why do they keep leaning on the "tAlK tO yOuR dEaLeR," crutch when it's now obvious they're just giving us the runaround?

I know everyone here, myself included, is going to be FURIOUS when MY22s start rolling out before the MY21s are finished. I am trying to be patient with everything, I really am, but my excitement wanes more and more each build after mine gets delivered.

Communication is key @Ford Motor Company!! We should not be getting our info from a dang forum. This should coming straight from you.

To top it all off, looks like Ford cut off the AEM access.

If anyone has good MAP or otherwise sources, we would greatly appreciate any insight.

Hopefully this nightmare ends soon.

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[Corsair]

My Bronco is “in production” yet modules are online and I have an estimated delivery date of December 26. Hopefully Monday I’ll get an email.

 

[cd13]

Same, I’m my dealer’s Bronco specialist. My bronco hit produced status 11/2 with no update since, and two built after mine have been delivered. I called ford customer service, waited on hold for 50 minutes two times to talk to no one. Third time I got through and the rep told me that she gets all of her info from the systems the dealer uses and I should ask them. Had to explain that I am the dealer and nothing I do at this point changes the production or shipping status. My zone rep had opened a few logistics inquiries for me and the amount to “this vehicle is in production and we have no eta on when it will be released”. I get that things are happening that make new vehicle production difficult but tel me what the problem is, I’d at least like to be able to help my future customers if they are in the same situation.

 

[PleaseDontRoll]

I've worked in the industry at various Director level positions but mostly engineering, supply chain, and production both at the component level and for GA. When vehicles come off the line they go through a final QC, the vehicles get driven a few hundred feet and checked out. Here is a secret - almost none of the standard defected detected in the drive off test can be corrected by the people performing the QC operations.

We would usually have the QC team store up a bunch of vehicles that needed some type of work done and wait until we have a production stoppage to work on them. So when we have a tool crash somewhere or a part shortage we'd then re-deploy our normal production teams (or Production Technician teams) to then go take care of the NCM (non-conforming materials).

We'd have times where the line is humming with no major stoppages and we wouldn't get to the vehicles in the NCM area for WEEKS because you do NOT want to stop the line when it is running well. We'd also save parts with shortages for production vehicles because we dont want to stop the entire plant just to go fix a few stragglers, pissing off a few customers is WAY cheaper then stopping a plant with 2500 employees on shift and sending them home for lack of parts. Finance never liked that but our efficiency metrics were weighed more heavily then our NCM inventory metrics. As a line manager once a defect happened I was already penalized on my metrics (FPY), fixing it didnt make my metrics go back up so I spent my time making sure we were good off the line, not fixing past mistakes.

With short supply parts we'd only send them to NCM when 1 of 2 things happened, we had so many NCM vehicles we HAD to take care of them because we ran out of room or we got deliveries of parts that were beyond what we could consume for that order period.

Not good news for any of us but just sharing how the industry does it.

 

[Hossfire]

I've worked in the industry at various Director level positions but mostly engineering, supply chain, and production both at the component level and for GA. When vehicles come off the line they go through a final QC, the vehicles get driven a few hundred feet and checked out. Here is a secret - almost none of the standard defected detected in the drive off test can be corrected by the people performing the QC operations.

We would usually have the QC team store up a bunch of vehicles that needed some type of work done and wait until we have a production stoppage to work on them. So when we have a tool crash somewhere or a part shortage we'd then re-deploy our normal production teams (or Production Technician teams) to then go take care of the NCM (non-conforming materials).

We'd have times where the line is humming with no major stoppages and we wouldn't get to the vehicles in the NCM area for WEEKS because you do NOT want to stop the line when it is running well. We'd also save parts with shortages for production vehicles because we dont want to stop the entire plant just to go fix a few stragglers, pissing off a few customers is WAY cheaper then stopping a plant with 2500 employees on shift and sending them home for lack of parts. Finance never liked that but our efficiency metrics were weighed more heavily then our NCM inventory metrics. As a line manager once a defect happened I was already penalized on my metrics (FPY), fixing it didnt make my metrics go back up so I spent my time making sure we were good off the line, not fixing past mistakes.

With short supply parts we'd only send them to NCM when 1 of 2 things happened, we had so many NCM vehicles we HAD to take care of them because we ran out of room or we got deliveries of parts that were beyond what we could consume for that order period.

Not good news for any of us but just sharing how the industry does it.

So, what you are saying is that Ford is totally unprepared to run a Customized To Order business? Not that this surprises me. IMHO, they need to simplify the product offerings to make production easier.

 

[Bronco cat]

My truck has been sitting in production since the 4th of November. 2 units were built 11/14 and arrived at my dealer on Tuesday. I am beyond fucking pissed and irritated and no one can tell me where it is.

 

[Rcarpen22]

Damn, definitely a bummer. I’ve been stuck in production since 11/15. I will definitely be irritated if ‘22s start getting delivered before ours

 

[1975U15]

There are folks from my build week 9/6 still stuck in production.

 

[Realtor]

My truck has been sitting in production since the 4th of November. 2 units were built 11/14 and arrived at my dealer on Tuesday. I am beyond fucking pissed and irritated and no one can tell me where it is.

Mine has been in production since 10/20. Lots of them built since, ordered after and there's no news. I expect no news and hope for delivery. I'm not the only one, you're not the only one

 

[Mdemieville]

Been in production since 10/25 and it's supposed to be delivered on the 7th. We shall see. Would be nice to know if it's gonna be there since I have to take off work and buy a plane ticket to go pick it up

 

[Rcarpen22]

At a minimum, there needs to be some communication on this. Why are some of us stuck in production while others are delivered? Is it parts, QC issues? Ford SUCKS at communication. @Ford Motor Company tell us what is going on.

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