- First Name
- T
- Joined
- Mar 18, 2021
- Threads
- 1
- Messages
- 30
- Reaction score
- 437
- Location
- New Jersey
- Vehicle(s)
- Bronco
- Your Bronco Model
- Badlands
- Thread starter
- #1
Secured a very low/early order number and FE within minutes of Bronco Launch
Went to Haldeman Ford on March 4th and converted to a loaded Badlands.
Haldeman Sales manager Paul was acting nervous/sketchy, claimed he “couldnt get into the system” to finalize my reservation, promised he would later that day. We spec’d a Carbonzied Badlands, I left $1000 deposit.
Weeks went by and my build didnt show up in MyFord. I inquired with the dealer several times and got the runaround, BS responses. They claimed there was an issue with Ford and they were “working on a fix.”
Today, the day before the deadline, I finally get an email from Ford that my build was finalized.....except its not the vehicle I ordered.
I call Paul the Haldeman’s sales manager and he tells me they used my original “hard to get” FE reservation number and timestamp to order another customer a vehicle, but don’t worry, I’ll still get my car eventually.
So he took my deposit and has been lying to me from the first minute I walked to the dealership to finalize my order. Now, I lost my timestamp and have someone else’s car reserved in my name, res number, and in the MyFord app.
After waiting this long, I’m not letting this go. If not made very goddamn right, Ill make sure all reservations are cancelled and will cancel my own rather than getting screwed here.
Not that it should matter, but I’ve bought roughly 15 trucks for my business from Haldeman 33 over past few years and this is how I was treated.
I actually went out of my way to send them this order out of a general sense of loyalty when there’s much better dealers far more convenient to my home. Wont make that mistake again, or ever send them any of my business.
If anyone else is having similar issues, the right people to contact in corporate are:
Elena Ford: [email protected]
Brad Brownell: [email protected]
Went to Haldeman Ford on March 4th and converted to a loaded Badlands.
Haldeman Sales manager Paul was acting nervous/sketchy, claimed he “couldnt get into the system” to finalize my reservation, promised he would later that day. We spec’d a Carbonzied Badlands, I left $1000 deposit.
Weeks went by and my build didnt show up in MyFord. I inquired with the dealer several times and got the runaround, BS responses. They claimed there was an issue with Ford and they were “working on a fix.”
Today, the day before the deadline, I finally get an email from Ford that my build was finalized.....except its not the vehicle I ordered.
I call Paul the Haldeman’s sales manager and he tells me they used my original “hard to get” FE reservation number and timestamp to order another customer a vehicle, but don’t worry, I’ll still get my car eventually.
So he took my deposit and has been lying to me from the first minute I walked to the dealership to finalize my order. Now, I lost my timestamp and have someone else’s car reserved in my name, res number, and in the MyFord app.
After waiting this long, I’m not letting this go. If not made very goddamn right, Ill make sure all reservations are cancelled and will cancel my own rather than getting screwed here.
Not that it should matter, but I’ve bought roughly 15 trucks for my business from Haldeman 33 over past few years and this is how I was treated.
I actually went out of my way to send them this order out of a general sense of loyalty when there’s much better dealers far more convenient to my home. Wont make that mistake again, or ever send them any of my business.
If anyone else is having similar issues, the right people to contact in corporate are:
Elena Ford: [email protected]
Brad Brownell: [email protected]
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