How far behind are Ford's systems compared to the dealers?

[TheColemans05]

Long story short we had our reservation switched from a WT to a BL on 5/28. I've got the signed paperwork preview in my email. I check my status on Ford.com daily to watch for the update and as of today 6/16 it still shows a WT on order. I called Ford this afternoon and the nice lady informed me that they do show a WT for us in there system but they could be very behind. Any ideas how long this process should take to go from my dealers system to Fords?

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[TheColemans05]

Fords internal system is as instant as the dealer submits a change.

Sounds like it's time to take a trip to the dealer.

 

[Zeke013]

I placed a reservation for a WT. Switched to a BL when I ordered. I have a VIN. Ford.com still shows a WT.

I'm not worried about it as my printed confirmation from my dealer, and my email confirmation of my order (and VIN) are correct.

Edit: Reading is fundamental. Now I see you called Ford, and you didn't check on their online system. Yep - I'd reach out to my dealer as well.

 

[swooshdave]

It's not uncommon for very large companies with very large systems to not have the best integration. While it's very easy to whip up a website and make it do all kinds of fancy things, integrating to an existing legacy system (like an ERP) can be no easy feat.

I don't think most people have any clue as to what types of systems it takes to operate a multi-billion dollar company. Let's just say that a spreadsheet and Quickbooks ain't going to cut it.

So yes, Ford.com says I have an ODX order but I have the paperwork showing the BL that is really on order. Does it bother me? A little. But only because I don't have anything else to worry about on the Bronco front.

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