I'm Livid. Dealer didn't change my order to 4-door, received VIN for 2-door

[swooshdave]

I've been in contact with my dealer for over a month to change my order because I accienditally chose a 2door over a 4door and needed them to update it. I have communication records with two different people who said they would make the changes and today, I got my confirmation email for a 2-Door!!!

This is supposed to be a family vehicle and now, what can I do? A 2-door doesn't fit my needs... I'm pissed.

"Accidentally"

You had a reservation for a year and didn't notice.

You placed an order in... March and didn't notice.

You get the build confirmation and now you notice?

Not sure this is on the dealer.

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[MizzouBronco]

"Accidentally"

You had a reservation for a year and didn't notice.

You placed an order in... March and didn't notice.

You get the build confirmation and now you notice?

Not sure this is on the dealer.

Naw, I’ve got receipts.

I had 2 people “confirm” they changed my order and as we now know, never did.

(I was a little bitchy at the end admittedly)

 

[R11]

"Accidentally"

You had a reservation for a year and didn't notice.

You placed an order in... March and didn't notice.

You get the build confirmation and now you notice?

Not sure this is on the dealer.

Too salty.

 

[swooshdave]

Too salty.

Maybe. Let’s see how this gets sorted out.

Rule Number One: Do not trust what the dealer tells you.

This is not one of those scenarios where the dealer can “make it right”. You may not get a second chance. It’s not like they can just get it from some other dealer’s stock.

Rule Number Two: Get the order confirmation.

With the order confirmation it’s on Ford to fix. Otherwise all the dealer can do is try.

 

[Tricky Dick]

We're going to try to "start" a family next year.... sooo, gotta have that easy access for the carseat.

I did the car seat in the back of a 2dr SUV for a long time and it wasn't that bad. Worst case, if nothing gets fixed and you go to the back of the line, give it a try while you wait for a 4dr.

 

[MizzouBronco]

Maybe. Let’s see how this gets sorted out.

Rule Number One: Do not trust what the dealer tells you.

This is not one of those scenarios where the dealer can “make it right”. You may not get a second chance. It’s not like they can just get it from some other dealer’s stock.

Rule Number Two: Get the order confirmation.

With the order confirmation it’s on Ford to fix. Otherwise all the dealer can do is try.

I learned quickly that my expectations were accurate and that there is very little they can do.



here’s to hoping this other reservation isn’t too late in the game.

 

[swooshdave]

I learned quickly that my expectations were accurate and that there is very little they can do.



here’s to hoping this other reservation isn’t too late in the game.

The right thing to do is for the dealer to use one of their priority builds for yours. They could then (assuming they have one) use your 2 door for another of their allocations.

But count on them doing nothing. Maybe tossing in some floor mats...

 

[BroncoTodd]

That really sucks, especially since you tried your best to get the order sheet from the dealer. I had a similar issue where it took forever for them to produce the order sheet as well. Weeks and weeks of hounding. If not for COVID, it would have been much easier to just walk in and demand that they produce it... but in this day and age, working electronically should not be that hard.

Having said that, it sounds like you are 'trying to start' a family, which means you should have at least 9 months before you need to worry about a car seat. Enjoy that 2 door for now and flip it when the 4 door comes in. It's best of both worlds! Even if you break even on that 2 door sale, you will have gotten 'free' use of it if you end up flipping it within a year. More likely than not, the demand will still be super high and you'll make a modest profit on it.

Best of luck!

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