Unfortunately he does not have a signed Purchase Agreement, he only has a signed Sales Order, and that means nothing from a legality standpoint.Unfortunately, you are not the only that must deal with this. You have a contract! Might be tough to prove, but signed purchase agreement sounds convincing to me. I would strongly suggest appeal to a higher level manger if not the GM. If that doesn’t go well, I would scorch earth those guys. Ask the forum to flame the dealership ratings. Put in a bbb complaint. All that pressure can work for a possible good outcome. Technically you could pursue legally, but the incremental effort might not be worth the hassle.
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