Is that the front drive shaft ? Looks like it’s the rear.Well, this is strange. I should have dipped under the vehicle immediately before leaving the service center. But, this does NOT look like a new unit. Perhaps I’m missing something here…
Oh shit! Good call. I guess I didn’t realize it was the front in the first place - dunno why I assumed it was the rear. I’ll check that in the morning.
Are you sure about that?
I’m a dumbass and jumped to conclusions. I forgot it was the front driveshaft. It’s still dark out - gonna get under and check the front this morning. I have a pretty stand-up dealer all things considered.Are you sure about that?
That's why I used a paint marker and wrote "Failed" on my driveshaft. They better replace it, as the boot is failed.
I will know if it was replaced.
In one of these threads someone stated the failure is possibly caused by the front boot’s proximity to the exhaust.Are you sure about that?
That's why I used a paint marker and wrote "Failed" on my driveshaft. They better replace it, as the boot is failed.
I will know if it was replaced.
That’s the rear recall was for the front driveshaft.Well, this is strange. I should have dipped under the vehicle immediately before leaving the service center. But, this does NOT look like a new unit. Perhaps I’m missing something here…
She correct. It’s not a recall. It’s a Customer Satisfaction Program. Maybe @flip can comment on how to convince dealers that it’s a non- conditional repair.I called my dealer to schedule an oil change and fix any recalls before we head down to Fla. next month. I mentioned the ‘drive shaft recall’ and she said that it was a ‘customer satisfaction item’ and they would only replace if I was experiencing an issue. She stated they would need to charge me a diagnostic fee to inspect the boot.
Shouldn’t the drive shaft boot and axle boots be part of the complementary inspection done during an oil change service?
I would not be a satisfied customer if my drive shaft boot fails and causes long term damage. Like wise I don’t think I would be happy having a valve give up and destroy my engine.
Yeah. I brain farted and updated with a pic of the replaced part a few posts after.
I'd get a different Dealer for service. After receiving the letter from Ford about the drive shaft recall, I called my dealer, they immediately got the part on order and scheduled a time for me to bring it in for the replacement. No "if's", no "buts", no "diagnostic fee".... done and done. (They also checked for the child lock issue at the same time, which was another Ford recall notification).
Customer Satisfaction Program is the new PC term for recall. This is not a do it only if it has the problem, it’s a mandatory do it now. No idea why they wouldn’t want to do it, labor time, even for a recall is about spot on and the dealer gets a good markup on parts. All they need to do is order the parts so they’re there and schedule the appt. Takes right at an hour.
just had the driveshaft replaced under recall on 12/27 after never noticing any issue, now there’s most definitely something wrong. Hope it makes it back to the dealer 
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