INCOMING: Driveshaft Recall (Customer Satisfaction Program 22B27) - replacement needed to avoid cracked boot

[Merc4x4]

Follow up. I checked with a different dealer a couple of weeks ago and was told to make an appointment so they would have time to order the part to replace it. I made the appointment for today which is two weeks after the call. Now they tell me they would have to inspect it first which would take 2-3 days and if they determine that it needs replacement then it would take another 2 -3 days for parts and replacement. Hummmm.

Sounds like a lie to cover they forgot to order the replacement part. Last I heard this is a recall and all effected Broncos get a replacement, no matter condition of current part.

like others, i made an appointment, no inspection, part was replaced in a few hours.

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[HeliPilot]

Mine was produced 2/11/2022, I fall outside this Customer Satisfaction “Recall”. I’ve had a front drive line vibration while running in 4a. I ran across this thread and crawled under my Bronco to check. Indeed, the front drive shaft boot coming out of my transfer case is split into two pieces. Made an appointment to drop mine off next week.

 

[Techun]

My dealership said they could NOT order the part until they inspected it. Despite my protests.

So I had their loaner for a few more days. Doesn't make sense.

 

[BigMeatsBronco]

I got my replaced in one day, called them and had rhem order the part first. Then 2 weeks later they did the install.

The rear driveshaft front boot is leaking too, as others have reported as well. Hope the have a fix for that one soon too

 

[kodiakisland]

My dealer ordered mine without looking at my Bronco. No questions.

 

[Sherminiator]

My 2022 May Build keeps dodging any major recalls so far...all at the expense of not having digital temps on my temperature controls LOL

I think the only thing I got hit for a recall was the backup camera one, which was a software update.

 

[Merc4x4]

My 2022 May Build keeps dodging any major recalls so far...all at the expense of not having digital temps on my temperature controls LOL

I think the only thing I got hit for a recall was the backup camera one, which was a software update.

Off-topic, but I read on here someone purchased the '21 unit with temp display for their '22 and it worked. Don't recall the details.

 

[John94]

Mine was produced 2/11/2022, I fall outside this Customer Satisfaction “Recall”. I’ve had a front drive line vibration while running in 4a. I ran across this thread and crawled under my Bronco to check. Indeed, the front drive shaft boot coming out of my transfer case is split into two pieces. Made an appointment to drop mine off next week.

should be noted, I had vibrations before the replacement. Still have them

 

[TheShark]

My dealer ordered mine without looking at my Bronco. No questions.

Same here, it's amazing how the dealers are all over the place with this. If you got the letter from Ford it clearly states you are to bring your Bronco to a Ford dealer and they are suppose to replace the drive shaft, period. And they basically say if you don't have it done then you are running the risk of not being covered by the warranty if anything were to happen.

 

[kodiakisland]

Same here, it's amazing how the dealers are all over the place with this. If you got the letter from Ford it clearly states you are to bring your Bronco to a Ford dealer and they are suppose to replace the drive shaft, period. And they basically say if you don't have it done then you are running the risk of not being covered by the warranty if anything were to happen.

Maybe they are trying to bill warranty work twice?

 

[TheShark]

Maybe they are trying to bill warranty work twice?

ADM for service?

 

[kodiakisland]

Anyone have this done recently? I'm still waiting on the dealership to get the driveshaft in. It's been almost 4 weeks and they still don't have it. I don't really care about when it gets replaced, but I have some other work to be done when it's there, so I'm wondering what the hold up is.

 

[zgoods]

Dealers are really all over the place.

First one I called wanted to do the inspection.
Second one said, no inspection we will order this and when it comes it we'll call you. 5 months later and no answer. I called them back and now they want to inspect, Ford.com Support is saying the same thing.

Has @Ford Motor Company commented on this?

 

[Greggvh]

@Ford Motor Company

You really have a problem here. No dealership is willing to fix our bronco. They are insisting that we have the issue of drive shaft vibration or leakage before it will be replaced.

So is this a replace no matter what or is this a replace only if you're having issues.

No private messages this is for everyone that received the letter and are having to fight with your dealerships.

 

[gregd121]

Trying to get mine in for this campaign, but the dealerships in my area either want to inspect the vehicle prior to ordering the part (which is on backorder) or don't have an ETA for the part. I'm calling Ford customer care to see if they will reimburse me for the part. I've found a dealership that will put it in for me if I source it separately. Will advise if Ford corporate will allow this.

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