Lancaster PA Chapman Ford Non-refundable deposit!!!

[Amubu]

Long time lurker, first post. Hello all.

I'm a July 14th res holder, early morning time frame.
Moved my reservation once, after talking to this dealership about xplan and no ADM, which they told me they would honor it plus a lifetime Powerplant warranty.

After transferring my reservation, they called and confirmed it transferred a month or so ago.

Yesterday I received the following email:

Hello,

Thank you for your Bronco reservation! We have updates from Ford: Deliveries of Bronco will be starting June of 2021…unfortunately, Bronco has over 190,000 reservations and Ford can only build a small percentage of those for the 2021 model year. We currently have over 50 reservations, but only given a small fraction of guaranteed allocation for 2021. The remaining reservations to orders will turn into 2022 models, no ETA as of today.

We need your order confirmation by 01/19/2021…

If you would like to convert your reservation to an order, please let us know ASAP…below are the current options that may delay your order, and free demand options that may get your order scheduled quicker:

Below are the current options that as of today may delay your order:

1. 2.7L Ecoboost
2. Sasquatch Package
3. Wildtrak
4. 2-door
5. Lux Package
6. Leather Seat Options
7. Hard Top

Below is free demand as of today:

1. Big Bend
2. 4-door
3. 2.3L
4. Soft Top

To proceed with the order, we are taking $2500 non-refundable deposits…we are doing this to be fair, and trying to eliminate customers placing multiple orders at multiple dealerships across the country, a common practice in today’s environment…

What we will need from you:

1. List of trim, colors, options for your Bronco order (you can build one on www.ford.com)…if you have any questions, we can email you an order guide…
2. Front & back of your driver’s license

We will then email you a buyer’s order to sign, copy of order receipt from Ford, and the information for the $2500 non-refundable deposit options…

If you have any questions, please feel free to reply….we are very excited for your new Bronco!

Bronco Specialist Team

Now, I don't mind putting a deposit down. But for it to be Non-refundable is asinine.

Is anyone else experiencing this?

I replied asking before I go through with a deposit that they confirm price and xplan. They said they couldn't honor it, then I asked about the Ford appreciation Certificate for $2000 off that Ford gave me when I called to change dealerships. They promptly replied with they are not accepting that either.

I'm not giving 2500 to find out in March when they change the build and price again that my features go up in price or other features are available that would change my order. Or, I have a life event that prevents me from finalizing the purchase, and they take my money and sell my order off the lot with markup.


UPDATE: 01/21/2021

I may have jumped the gun a bit and raised my blood pressure more than I should have after their initial email as posted above. I was able to have a good conversation with their manager last night and again this afternoon, and we were able to reach a mutual agreement. I appreciate that he was upfront and honest, explaining what information Ford has provided and he was appreciative that I brought to light some of the other information that was provided on this site to further their knowledge.

In the end, I am sticking with Chapman of Lancaster due to their customer service, as I have previously stated, they were great to work with before on a previous purchase but I was taken back when I read their email for the reservation conversion, however, after speaking with them today I know I will continue to receive quality service. I really appreciate their Engine For Life program, and their reassurances provided to me that I will be satisfied with the vehicle upon delivery.

There was no question whether or not I was purchasing a new Bronco, it was just about where/from who I was purchasing it. I believe I will be happy with my choice, and I will let you know once I go in and finalize my order. The true testament will be in the next couple of days when I put my order in with them in person.

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[Used2jeep]

They like to use the phrase "small fraction". I'm not a fan of non-refundable for something you haven't seen, touched or driven.

Your money, your choice.

 

[Headsong]

They like to use the phrase "small fraction". I'm not a fan of non-refundable for something you haven't seen, touched or driven.

Your money, your choice.

There is a lot more than price....

 

[sjp]

To proceed with the order, we are taking $2500 non-refundable deposits…we are doing this to be fair, and trying to eliminate customers placing multiple orders at multiple dealerships across the country, a common practice in today’s environment…

Ford limited reservations to two per household, so other than that guy on another thread who has three, I doubt that "placing multiple orders at multiple dealerships" is a common practice.

 

[Tyrober]

I am never going to pay a nonrefundable deposit. They’ll mark it up 10k if you don’t end up getting it and then they’ll profit off of you for helping them make more money? I hate money hungry dealerships. Change dealers ASAP

 

[Rednek]

 

[Stevegp]

$2500 non refundable is insane for a product that theoretically doesn’t even exist yet. Did they at least offer msrp or a set price in writing ?
Bergeys was offering a good deal in writing for our members

 

[PowPow]

Long time lurker, first post. Hello all.

I'm a July 14th res holder, early morning time frame.
Moved my reservation once, after talking to this dealership about xplan and no ADM, which they told me they would honor it plus lifetime Powerplant warranty.

After transferring my reservation, they called and confirmed it transferred a month or so ago.

Yesterday I received the following email:

Hello,

Thank you for your Bronco reservation! We have updates from Ford: Deliveries of Bronco will be starting June of 2021…unfortunately, Bronco has over 190,000 reservations and Ford can only build a small percentage of those for the 2021 model year. We currently have over 50 reservations, but only given a small fraction of guaranteed allocation for 2021. The remaining reservations to orders will turn into 2022 models, no ETA as of today.

We need your order confirmation by 01/19/2021…

If you would like to convert your reservation to an order, please let us know ASAP…below are the current options that may delay your order, and free demand options that may get your order scheduled quicker:

Below are the current options that as of today may delay your order:

1. 2.7L Ecoboost
2. Sasquatch Package
3. Wildtrak
4. 2-door
5. Lux Package
6. Leather Seat Options
7. Hard Top

Below is free demand as of today:

1. Big Bend
2. 4-door
3. 2.3L
4. Soft Top

To proceed with the order, we are taking $2500 non-refundable deposits…we are doing this to be fair, and trying to eliminate customers placing multiple orders at multiple dealerships across the country, a common practice in today’s environment…

What we will need from you:

1. List of trim, colors, options for your Bronco order (you can build one on www.ford.com)…if you have any questions, we can email you an order guide…
2. Front & back of your driver’s license

We will then email you a buyer’s order to sign, copy of order receipt from Ford, and the information for the $2500 non-refundable deposit options…

If you have any questions, please feel free to reply….we are very excited for your new Bronco!

Bronco Specialist Team

Now, I don't mind putting a deposit down. But for it to be Non-refundable is asinine.

Is any one else experiencing this?

I replied asking before I go through with a deposit that they confirm price and xplan. They said they couldn't honor it, then I asked about the Ford appreciation Certificate for $2000 off that Ford gave me when I called to change dealerships. They promptly replied with they are not accepting that either.

I'm not giving 2500 to find out in March when they change the build and price again that my features go up in price or other features are available that would change my order. Or, I have a life event that prevents me from finalizing the purchase, and they take my money and sell my order off the lot with markup.

Dude. I got the same email from Chapman. Change dealers. I already am. I email this guy back and he was a douche to me. He proceeded to tell me I wasn't within his allocations anyway. And to go somewhere else. Then why are you asking for a $2500 non refundable deposit if you can even get me a bronco! BS. (btw I'm a 7/16 reservation)

So yeah. He can suck it. There was another guy on here too that experienced the same bs and is also changing.

In his reply to me he compared this to a GT500, Corvette, Viper... I'm like dude. This is not those. It's a damn Bronco!

?‍?‍?‍

Mine was Chapman in Horsham tho. But same exact email.

 

[Stevegp]

I believe Bergeys was $1000 REFUNDABLE and $500 below msrp

 

[WildTrak]

Thank goodness for Granger

 

[PowPow]

I believe Bergeys was $1000 REFUNDABLE and $500 below msrp

I thought about contacting them. My concern was, from looking on Google maps, they look like a really small dealer. So allocations is a concern. (without all the detail I'm one of those that need a car sooner vs later)

 

[timhood]

I would understand if you were ordering something that might be difficult for them to sell. But the fact that they have many more orders than allocations seems like it would be very easy for them to go down the list and offer your Bronco to someone else who's still waiting. Or the general public at large (and likely with a hefty mark-up.)

I also understand asking for a non-refundable deposit for a special-order vehicle, but it's not like you've had any chance to test drive it, let alone even see one in person. I've ordered vehicles before and never had to put down more than $1,000.

If you think you still want to work with them, tell them what you're willing to live with (dollar amount, refundable/not refundable, etc.) If you can't come to an agreement, you'll need to decide to which dealer you'll be moving your reservation.

 

[PSUTE]

Gonna see a lot of this going forward. Dealers screwing folks over, and them coming up in here for answers...

 

[PowPow]

If you think you still want to work with them, tell them what you're willing to live with (dollar amount, refundable/not refundable, etc.) If you can't come to an agreement, you'll need to decide to which dealer you'll be moving your reservation.

Don't. Haha. I tried the nice approach and he got douchey pretty quick.

To me this guy is that guy in the bar that hits on the girl and she's like eww get away and he turns and goes I didn't want you anyway. Real winner type.

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