When you are dealing with thousands of reservations, back n' forth emails can get cumbersome - OP should have followed the non-open ended responses to alleviate any issues. *I do agree that the options for response could have been expanded in a couple spots as well.
I understand that strict interpretation, but I can also see how the OP's response could have been misinterpreted, especially in light of Ford's own guidance to dealers at the time.
Never got an email when Granger converted my res to an order in 3/21 and never heard anything in October most likely because they had me as an order. Possible the wrong email was input or many are saying the Ford system doesn't work great. Not sure what happened there.
“With customer consent” is a key phrase to me. If there is confusion, pick up the phone or send an email requesting clarification. Have the conversation. Provide the service people on here rave about.I understand that strict interpretation, but I can also see how the OP's response could have been misinterpreted, especially in light of Ford's own guidance to dealers at the time.
In the FAQ below, issued by Ford to dealers on 1/29/21, Ford states:
21 MY vs. 22MY / CONVERSION PROCESS
- If a customer wants options that are late availability 21MY, should they convert their reservation to an order?
Yes. Converting reservations during the conversion window will ensure customers receive an estimated delivery window in May. It does not, however guarantee a 21MY Bronco.
- If a customer wants to wait for 22MY Bronco features, should they convert their reservation to an order?
We recommended, with customer consent, the dealer coverts the order and leaves it in the order bank untouched with a 99 priority code so that it does not schedule. Using the remarks section in WBDO, see below, the dealership should notate “22MY Wait” for these customers. We are working on a process to convert / “rollover” 21MY orders to 22MY and will have more to share on this at a later date. See above for how a customer can revert their order back to a reservation.
Even though the OP answered "NOT YET", he also added, "WAITING 22".
The thousands of customers and staggering workload excuse doesn’t hold water when Granger actively pursued volume dealer status. Staff up. Make the call or send the email. Provide the service that people rave about.
Your logic is flawed, when you have over a 1,000+ reservations and you (the OP) are one of the few who failed to follow instructions, then the onus is ultimately on you. If it were the other way around, there would be a large thread detailing how Granger screwed up thousands of reservations, not just one posted by the OP.
Nah. When you have thousands of orders and dealing with the general public, there are going to be some people out there that will require additional time and effort to go through the process. Not everyone is going to follow directions. Take the extra time with these people. OP should have followed directions, Granger should have followed up, and Ford should not have indicated orders could be reverted back to reservations. Lots of blame to go around. Hard line stances that take an email or call to resolve with absolute certainty don’t help anyone.
Keep in mind I didn’t choose whatever they put on order so it’s not anywhere close to what I want.
Good luck, they did the same thing to me. Can't hurt to leave it open, though and make a new order with your local.
My October reservation would put me currently #3 at the local dealer with two hard tops in front of me. I prefer a '22.
You are probably SOL on moving the order. A lot of people around here tried when they were told it was possible before the MY22 changeover, I don't recall hearing many success stories.
