Missing '21 Bronco Orders

[BadK22]

How many of you are still missing your 2021 Bronco orders now that we are into 2022?

I've had no update to any tracker since 9/3 and Ford customer service has immediately closed every escalation case I've opened (4 total).

Ford tells me to reach out to my dealer for the most accurate info and my dealer tells me to continue contacting Ford customer service. This is truly amazing.

I was assured by the vehicle registration team that all 2021s would be delivered in 2021. Well that didn't happen, so now what?

No one at @Ford Motor Company seems to think they owe their customers any explanation for this. Customer service is truly dead.

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[RagnarKon]

Yeah this is really something your dealer needs to follow-up on... the Ford customer service can't really do much about this. I'd ask your dealer to pull a Vehicle Visibility Report to see where the vehicle is, and go from there.

Ford (supposedly) finished out 2021 builds on the week of December 20th, so there are probably a handful of 2021 builds still in transit between Michigan and the dealer--hopefully yours is one of them.

But to answer your question, my dealer received their last two 2021 Broncos today--one of them apparently belongs to the sales manager who had his Bronco stuck at dirt mountain since July. Ironic that the 2nd Bronco built for my dealer was the 2nd to last Bronco to arrive.

 

[LoneWolf1903]

Still waiting on mine. It was supposedly built but hasn't shipped. Pretty frustrating to see people getting their 2022 Broncos before folks get their MY21.

 

[PSUTE]

"In production" since 12/7. Holding breath...

 

[Tricky Dick]

Take my laugh react as manically crying. I'm in the same boat since August 9th.

 

[Bronco Finder]

Well finally I got an update tonight that my new delivery date is now 1/9/22, my old delivery date was 12/14/21 to 12/20/21 , won't hold my breath on that new delivery date either, Tried of being let down.

 

[centralvabronco]

Produced the week of 12/13, original delivery window 12/31-1/6, yesterday delivery window changed to 2/5???? BL 4D 2.7 HT. Tracker updated to 2/5 delivery date but still says in production, Fords vehicle visibility through the dealer says produced. '22's are being delivered and mine won't show until February? After at least 7 production change dates beginning in June this is exhausting.

 

[PWillette]

I've had no update to any tracker since 9/3

What was your last tracker update? If you received a 2021 VIN you are most likely built.

 

[DividedSky]

11/23 build week. My modules popped 11/30. Radio silence until 12/31 when I got the "built" email. No word on shipping. My built email put delivery window 1/21-1/27 to Granger. My pizza tracker estimated delivery moved from 1/1 to 1/6. 1/6 seems very optimistic as I am a Rail delivery.

 

[BadK22]

Yeah this is really something your dealer needs to follow-up on... the Ford customer service can't really do much about this. I'd ask your dealer to pull a Vehicle Visibility Report to see where the vehicle is, and go from there.

Ford (supposedly) finished out 2021 builds on the week of December 20th, so there are probably a handful of 2021 builds still in transit between Michigan and the dealer--hopefully yours is one of them.

But to answer your question, my dealer received their last two 2021 Broncos today--one of them apparently belongs to the sales manager who had his Bronco stuck at dirt mountain since July. Ironic that the 2nd Bronco built for my dealer was the 2nd to last Bronco to arrive.

I wish my dealer was more helpful but I get the same reply every time, "let me look into it and I'll get back with you". This is of course followed by nothing.

I'm really blown away that Ford and my dealer convinces their customers to change from MIC to soft top just for it to be produced and then sit in a lot for 4 months with no status change. Then feels no obligation to at least give a real update as to what the problem is.

What could be so wrong with a car that takes 4 months to fix? I know there is a parts shortage but cars are rolling off the assembly line every day with these same parts.

 

[BadK22]

What was your last tracker update? If you received a 2021 VIN you are most likely built.

My modules populated on 9/4, so its been built since then. My delivery ETA was 9/21. Once that past, the delivery changed to TBD and has not changed since.

 

[PWillette]

My modules populated on 9/4, so its been built since then. My delivery ETA was 9/21. Once that past, the delivery changed to TBD and has not changed since.

Haven't heard much lately on the batch of builds in this timeframe that needed airbag replacement, that could possibly be the issue or maybe a QC issue. Have you tried tweeting @Mike levine or @Ford Motor Company?

 

[ZackDanger]

You need to walk into your dealer and not leave until they give you an answer... even if it's just looking it up in their Vehicle Visibility Report and giving you a copy.

 

[PittShawn]

Haven't heard much lately on the batch of builds in this timeframe that needed airbag replacement, that could possibly be the issue or maybe a QC issue. Have you tried tweeting @Mike levine or @Ford Motor Company?

Yeah, airbag recall fix was approved along with instructions to the dealers. However, someone forgot to inform the parts department and most of us are still waiting for them to find some airbags. I guess they must be different than the ~500 they're using every day to build '22 MYs.

 

[RagnarKon]

I wish my dealer was more helpful but I get the same reply every time, "let me look into it and I'll get back with you". This is of course followed by nothing.

I'm really blown away that Ford and my dealer convinces their customers to change from MIC to soft top just for it to be produced and then sit in a lot for 4 months with no status change. Then feels no obligation to at least give a real update as to what the problem is.

What could be so wrong with a car that takes 4 months to fix? I know there is a parts shortage but cars are rolling off the assembly line every day with these same parts.

Wait you switched to a soft top and STILL don't have it?? That seems very odd.

I'll reiterate what I and @ZackDanger said earlier. You need you dealer to pull up a Vehicle Visibility Report.

The only thing I can think of is you were one of the Broncos that got hit with the airbag recall, but to my knowledge the airbag recalled units were built between July and mid-August... and you said you had a September blend date.

The vehicles that were just delivered at my dealer were all of the early MIC hard tops waiting for replacements.

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