Sponsored

Mobile Dealer Service

rpaluch1

Outer Banks
Well-Known Member
First Name
Rudy
Joined
Sep 16, 2022
Threads
26
Messages
177
Reaction score
227
Location
Tecumseh Mi
Vehicle(s)
Ford Bronco
Your Bronco Model
Outer Banks
Clubs
 
My Bronco dealer in Michigan instituted a new service for their customers. Mobile Service. They have several mechanics making service calls at your house or work location. They do anything that doesn’t require a lift. My dealer called me this morning and informed me that I had 2 recalls on my 22 OBX Bronco. One for the front seat belt, and the other for a windshield wiper motor program update. This is the one for rain sensing wipers that stop working or slow down. Amazingly it was scheduled for the same day. The recalls took 5 minutes to complete in my garage. While the tech was there he checked his computer and found I needed a PCM update. He did as well and that took about another 10 minutes. Outstanding dealer service. I know a lot of 6g members have posted dealer horror stories but I thought I’d share a good one for a change.
The dealer is Bell Ford, Adrian Michigan.
Sponsored

 

BigBlue7

Black Diamond
Well-Known Member
Joined
Aug 6, 2023
Threads
10
Messages
284
Reaction score
642
Location
New Jersey
Vehicle(s)
‘23 Black Diamond Sasquatch
Your Bronco Model
Black Diamond
That's pretty awesome. Can't see my dealership ever doing something like that since even when you have an appointment it takes half a day before a tech even pulls it into the shop
 

DougF

Badlands
Well-Known Member
First Name
Doug
Joined
Jun 28, 2023
Threads
0
Messages
46
Reaction score
170
Location
California
Vehicle(s)
Bronco
Your Bronco Model
Badlands
My Bronco dealer in Michigan instituted a new service for their customers. Mobile Service. They have several mechanics making service calls at your house or work location. They do anything that doesn’t require a lift. My dealer called me this morning and informed me that I had 2 recalls on my 22 OBX Bronco. One for the front seat belt, and the other for a windshield wiper motor program update. This is the one for rain sensing wipers that stop working or slow down. Amazingly it was scheduled for the same day. The recalls took 5 minutes to complete in my garage. While the tech was there he checked his computer and found I needed a PCM update. He did as well and that took about another 10 minutes. Outstanding dealer service. I know a lot of 6g members have posted dealer horror stories but I thought I’d share a good one for a change.
The dealer is Bell Ford, Adrian Michigan.
I had a similar experience with our Ford dealer here in San Diego(Mossy). Not for the Bronco but needed a battery for another Ford. Price for the battery was the same as NAPA and same day trip, install and check the car was $70, and I didn’t have to hassle with the core or put down my coffee. Can’t beat it. I was thoroughly happy with the service and will call them again.
 

Tor148

First Edition
Well-Known Member
First Name
Tor
Joined
Feb 9, 2020
Threads
21
Messages
1,068
Reaction score
3,533
Location
Cape May Court House, NJ
Vehicle(s)
23 Braptor Bk, 21 FE RR, 15 F250,
Your Bronco Model
First Edition
Clubs
 
I have used the pick up and drop off service with Ford for oil changes on both the Braptor and Bronco. Very convenient. I found fluid on my bell housing, scheduled an appointment and they will pick up. I dont even have to be here for them to pick up. Definitely recomend.
Gentilini Ford, South Jersy
 

Brian_B

Big Bend
Well-Known Member
First Name
Brian
Joined
Sep 14, 2023
Threads
15
Messages
1,446
Reaction score
2,140
Location
Central CA
Vehicle(s)
'23 BB 4dr 7MT, '22 BSport OBX, '87 B-II XL
Your Bronco Model
Big Bend
Clubs
 
Almost makes me wish I didn't live in the boonies.
 

Sponsored

Dr.Ross

Base
Well-Known Member
First Name
Kyle
Joined
Nov 27, 2021
Threads
4
Messages
197
Reaction score
356
Location
Phoenix
Website
dreadfulobjects.com
Vehicle(s)
2022 Base Sasquatch 4 door
Your Bronco Model
Base
Clubs
 
I was just contacted about this service in Phoenix as well.
 

Eroc88

Badlands
Well-Known Member
First Name
Eric
Joined
Mar 4, 2022
Threads
5
Messages
252
Reaction score
329
Location
Ohio
Vehicle(s)
Jeep
Your Bronco Model
Badlands
Clubs
 
My dealer offers this service. They as well came out to my house and did the wiper motor recall. Saved me time from going and waiting at the dealer.
 

Jruta

Base
Well-Known Member
First Name
John
Joined
Oct 19, 2022
Threads
7
Messages
204
Reaction score
357
Location
Nj
Vehicle(s)
A51 Bronco 2 door
Your Bronco Model
Base
My dealer offers this mobile service as well, wish I’d done it for my wiper motor programming- took every bit of an eight hour day for them to do it. What is the cost associated with mobile services? (Not that I particularly want a dealer to touch it)
 

JT58Bronc

Base
Well-Known Member
First Name
JT
Joined
Jul 14, 2020
Threads
18
Messages
1,220
Reaction score
1,500
Location
Fl
Vehicle(s)
2022 Bronco, 2021 Miata track Edition
Your Bronco Model
Base
That is awesome, wish it was available around here.
 

Tor148

First Edition
Well-Known Member
First Name
Tor
Joined
Feb 9, 2020
Threads
21
Messages
1,068
Reaction score
3,533
Location
Cape May Court House, NJ
Vehicle(s)
23 Braptor Bk, 21 FE RR, 15 F250,
Your Bronco Model
First Edition
Clubs
 
My dealer offers this mobile service as well, wish I’d done it for my wiper motor programming- took every bit of an eight hour day for them to do it. What is the cost associated with mobile services? (Not that I particularly want a dealer to touch it)
No extra cost that I have been charged
 

Sponsored

flip

Badlands
Well-Known Member
Base Sponsor (Level 1)
First Name
Phil
Joined
Jul 21, 2020
Threads
41
Messages
4,382
Reaction score
14,515
Location
IN
Website
www.ruxerparts.com
Vehicle(s)
Fords
Your Bronco Model
Badlands
Clubs
 
Mobile in specific situations can be a huge deal and open the door to a lot of incremental business. Ford has basically bullied dealers into getting a mobile service vehicle, required if you're in the Ford Pro/commercial business.

I've read threads on our dealer message boards of shops, generally in metro areas or in close proximity to large fleets, having more work than one van with two techs can handle and looking to add more. Part of the push is Ford wanting to crow about having the largest mobile network in the nation while doing so on the backs of dealers while with holding new sales "earn back" based on compliance. It's a freaking, nasty dirty game Ford is playing. I was told the reason Farley is pushing this is because of all of the outstanding recalls currently open and ones they're anticipating in the next couple of years. The longer recalls are open the more fines they incur for not being taken care of. They specifically want us to go after recalls and if

Our situation is we have the van which has been sitting since it arrived and had the trainer out. My issue, along with a lot of other dealers in rural-ish areas is the amount of time and manpower it will take (dedicated service advisor and hiring a dedicated technician) to even think about the possibility of breaking even on the truck. That does not count the added cost of the advisor. Some dealers have a BDC which handles some of this scheduling but many don't. I have 3 advisors, one SM who also books repair orders and myself as back up. We're 3-4 weeks out and can't spare taking a tech out of the shop to drive around southern Indiana knocking off .3 recalls. For us, it will require a significant investment in another advisor and then trying to find and train a tech that's capable of also being a service advisor and cashier. God bless the shops that are making it work but like most cookie cutter Ford programs, they just don't work for all of us.

My advice for those that can take advantage of this service, absolutely do it. It can be a huge time saver for you, helps Ford dig out of the recall hell hole they've been excavating for themselves and hopefully bringing new techs into the Ford universe due to incremental hiring. I would love to be in that situation but the numbers just aren't there to justify the loss of shop production if we take a guy out or have to hire 2 dedicated employees to run it. My gut says dealer council will eventually grow some nads and Ford will take this metric out of the Ford Commitment Program qualifiers or at least remove the punitive aspect.
 

Tor148

First Edition
Well-Known Member
First Name
Tor
Joined
Feb 9, 2020
Threads
21
Messages
1,068
Reaction score
3,533
Location
Cape May Court House, NJ
Vehicle(s)
23 Braptor Bk, 21 FE RR, 15 F250,
Your Bronco Model
First Edition
Clubs
 
I am surprised we have it where I am. There is one dealership ten minutes from my house and the one I use (preference) is about 16 minutes away, and they are in the middle of nothing. It is not very dense her at all. But my preferred dealer seams to be a pretty good size fleet dealer so the above would make sense.
 

Fordified1

Black Diamond
Well-Known Member
First Name
Bob
Joined
Nov 1, 2023
Threads
12
Messages
1,084
Reaction score
2,504
Location
Mid South Texas
Vehicle(s)
‘15 Mustang ecoboost, 4wd Excursion, ‘69 Mach 1
Your Bronco Model
Black Diamond
Clubs
 
I just watched a Ford tv commercial about it.

It is really good for customer relations. Even if these trucks break even or loose a little money, they are building and or keeping a customer base.

On a similar note. My preferred dealership is rural and 1.5 hours away. They came and picked up our Mustang twice for recalls they had been waiting on parts for. Came early and had it back to me late same day both times. I bought the car from a different dealership, but the reward this dealership got from me is, I bought a Gladiator off their used lot and ordered a ‘24 Bronco the same day. Made the deal over the phone, they had all the paperwork ready when I got there, and was in and out in a little over an hour including a test drive. I did pay cash.
Sponsored

 
 


Top