- First Name
- Frankie
- Joined
- Aug 15, 2020
- Threads
- 1
- Messages
- 20
- Reaction score
- 102
- Location
- Haverhill, Massachusetts
- Vehicle(s)
- WRX
- Your Bronco Model
- Badlands
- Thread starter
- #1
My 2021 2-Door Bronco's hardtop cracked in the cold this weekend. Posting for visibility and to see if others had the same issue. For context it was -11 degrees here (-28 with windchill) this weekend. Here is a link to an article about what happened to me: https://www.thedrive.com/news/ford-bronco-owner-says-sub-zero-temps-ruined-his-trucks-hardtop
The owner of the vehicle, who prefers to be identified only by his first name, Frankie, states he went outside to his truck on Sunday morning following the bitter temperatures on Friday and Saturday. That's when he noticed the damage to his two-door Badlands' roof. Like us, he's seen plastic Bronco tops with minor cracks online but not "anything this bad."
I reached out to Ford for comment, and a spokesperson responded: "We test to -40 degrees and have never seen this condition before. The customer should visit his local dealer so a replacement top can be ordered free of charge."
Frankie said his local dealer was initially hesitant to approve a warranty claim because they deemed it a cosmetic issue. However, Ford reached out to him directly saying they'll get involved if needed.
"I had someone from Fordâs SUV team call me and tell me that if it gets denied as a warranty claim to call her back and Ford may provide financial assistance, but she doesnât foresee it being denied by the warranty department," Frankie added.
In the meantime, Frankie's first priority is to keep his roof dry. He says he took the truck to the dealer primarily to get it under a roof. He currently does not have access to covered parking, and he's clearly worried about what rain or snow might do to the top. "I have to leave it in my driveway, I have nowhere else to put it," he told me.
Updated: Frankie reached out as our story was published to say the dealer ordered a new roof for his Bronco. Whatâs more, theyâre storing it for him and giving him a loaner until itâs road-ready.
More info:It wasnât denied, but it wasnât approved either. They referred to it as a cosmetic issue, took photos, and sent it to Fordâs warranty department for approval. I separately contacted ford first after taking it to the dealer by dmâing them here on bronco6g to try to speed up the process. No other cracking or defects noticed prior to the failure.Fair enough. Can you clarify a couple of points in the article at it is not clear on a few details:
Was the warranty initially denied by your dealer? Not hesitantly approved, but denied?
Did your dealer reverse their decision after Ford corporate got involved?
Did you contact Ford corporate first or did they reach out to you?
Was any cracking or other defects noticed in the area of failure prior to complete failure?
Any further information you can provide will be helpful to the community on what to look for and how to proceed should they find themselves in the same predicament.
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