I have read all too much victim blaming on this thread. I was fortunate to buy mine a day after I was told by my sales person that it was ready for pickup. When I called the person I was told to contact that I was ready to stop by, I was told it was not ready. When my sales person sent me photos of my bronco, I noticed the windshield was dirty, (wiper marks). I also noticed in the photo that the plastic seat covers and paper floor mats had been removed. When I called the sales person I was told that they had to do the PDI and I would have to wait another day because the shop was busy.And when you didn’t hear back, how long did you let it go? When we ordered, the salesman mentioned that we would only have a couple or few days, I don’t remember exactly, to take possession after it arrives.
It sounds like you were wronged but the dealership might have a policy about a buyer not taking delivery within a certain time after being notified of a vehicle’s arrival.
I ended up picking it up as planned but I have always had the suspicion that someone had taking it out for a test ride. The odometer had 58km.
Anyway, I cannot imagine the grief the OP is experiencing and hope @Ford Motor Company does the right thing, pronto!