Dealer used my reservation and ordered a Bronco without my permission, on hold with Ford customer care now! ?

[Apples]

Has anybody plastered Levine and Farleys twitter accounts yet?

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[Johnny Mo]

Tell them that you are changing dealerships.

Why would I do that? We got an invoice deal.

 

[elmystico]

Yeah, the dealers who are pulling this shit need to be outed in public. Embarrass them and Ford. This is not Hollywood, there is such a thing as bad publicity...

Has anybody plastered Levine and Farleys twitter accounts yet?

Agreed. People need to band together again NOW, as they did at the outset over major shortcomings. Having hundreds of angry customers publicly tweeting up the chain beyond customer service is the only way to get this resolved in buyers' favor. Contact one of the industry magazine writers who has covered Bronco rollout with several names of users willing to share their experiences. That hopefully will get Ford to pay serious attention.

 

[Judge Rufus]

My dealer called 15 minutes (10:45am January 20th) ago and TOLD me an I have an appointment at 3:30 this afternoon (January 20th) to come in and order my Bronco. I was told that if I miss this appointment my reservation will be canceled. I'm on the phone with Ford now.

Only Ford can cancel your reservation not the Dealer. It's in the T&C's of your reservation agreement.

 

[djwils17]

Why would I do that? We got an invoice deal.

Johny Mo for some reason the person think you have the issue which you are good with our invoice deal! Talking to the dealer on Saturday thanks again for all your work.

 

[Southern Girl]

Welp. I was waiting for my dealer to reply to a pricing question before I switched, but this has me spooked enough to go ahead and change before anything bad happens.

same

 

[PittsburghEE]

Something similar happened to me today too. I met with the salesman, went over what I wanted and when they refused to negotiate price I asked for a few days to think it over with the idea of calling other local dealerships to see if there are better offers. By the time I got home I got the email from Ford that my order had been placed. I didn’t agree to a final price or build with the dealership. I immediately called the salesman to see what was going on and he told me they had to convert it in order to hold my reservation. This is Moon Twp Ford in Pittsburgh.

 

[hemiblas]

Read the thread. Ford corporate has been called multiple times. They confirm that the orders cannot be moved once converted.

Soooo dealers are putting in bogus orders that do not match what the person wants without their knowledge and Ford wont do anything about it? I missed that they called, but I have seen posts that orders are being put in that don't match what the person wanted. I dont understand how that is possible. What was the dealer going to do when the person calls to put in the order with them.

Something similar happened to me today too. I met with the salesman, went over what I wanted and when they refused to negotiate price I asked for a few days to think it over with the idea of calling other local dealerships to see if there are better offers. By the time I got home I got the email from Ford that my order had been placed. I didn’t agree to a final price or build with the dealership. I immediately called the salesman to see what was going on and he told me they had to convert it in order to hold my reservation. This is Moon Twp Ford in Pittsburgh.

This is crazy!!!! So, they are lying and trying to get away with it to lock you in so you can't shop around.

Again another reason to call Ford!!!

 

[North7]

Something similar happened to me today too. I met with the salesman, went over what I wanted and when they refused to negotiate price I asked for a few days to think it over with the idea of calling other local dealerships to see if there are better offers. By the time I got home I got the email from Ford that my order had been placed. I didn’t agree to a final price or build with the dealership. I immediately called the salesman to see what was going on and he told me they had to convert it in order to hold my reservation. This is Moon Twp Ford in Pittsburgh.

He is a lying sack of shxx.

 

[BroncoKong Jr.]

On ford.com my order is showing as a First Edition, which was my original reservation but is not the order I submitted ?

 

[Cappy]

Something similar happened to me today too. I met with the salesman, went over what I wanted and when they refused to negotiate price I asked for a few days to think it over with the idea of calling other local dealerships to see if there are better offers. By the time I got home I got the email from Ford that my order had been placed. I didn’t agree to a final price or build with the dealership. I immediately called the salesman to see what was going on and he told me they had to convert it in order to hold my reservation. This is Moon Twp Ford in Pittsburgh.

Call Ford as soon as they open tomorrow. Tell them explicitly that this dealership did it to you. Name names.

 

[marjen]

Read the thread. Ford corporate has been called multiple times. They confirm that the orders cannot be moved once converted.

This is BS. If dealers are not consulting with buyers and just converting orders and ford is doing nothing? Eff you Ford. You have already screwed up this launch but now completely disregarding the actual customer? Hope the stock tanks.

 

[PittsburghEE]

Call Ford as soon as they open tomorrow. Tell them explicitly that this dealership did it to you. Name names.

Oh I absolutely planned on it.

 

[72BroncoSand]

They got me too.

 

[jonwithanelcamino]

More reason for @Administrator to sticky this thread at the top. This issue appears to be pretty widespread and affecting many b6g members across the country.

The issue being malicious intent to capture the order without the customer. Perhaps because we just found out that penalties are less severe to dealers than originally assumed. With regards to selling Broncos not tied to the original reservationists.

@JAGSarge @Administrator @North7 @Gloff @EricAtKearnyMesaFord @Zach@Granger
@DealerInsider

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