I think, for me anyways, it's the combo of damaged cars which agreed is inevitable, lack of tracking unless your dealer gives you the rail info, and the timing of deliveries (I'm one state over and have a month long wait but I see Texas/Cali/Canada/Florida deliveries take half the time). I get it not much can be done with transparency as it's in the shipping companies hands (and shortage of drivers is rough) but maybe think out something earlier on for more visibility? Half of us don't even get emails of built/shipped...Listen, this sucks, I get it. No one wants to get a damaged vehicle.
Let's stop acting like they're just slinging these things around like they don't give a sh!t. Over 99.9% of vehicles get to destination unharmed and even that is unacceptable to both the auto makers and the major shippers.
I'm sitting in the largest rail car repair facility in NA right now and a full third of their work is tearing down and rebuilding auto racks. Why do we do this? To ensure that vehicles are delivered safely from the factory to the auto ramps.
Just heard about a load of 24 GMC Pickups damaged in transit and believe me the consequences for the employee involved is severe.
The difference here is that these are customer built orders. Normally stuff like this happens and the dealer just gets a priority rebuild from the factory, the shipper reimburses the manufacturer, and the vehicle is sold at auction so the shipper can recoup what they can out of it. Can't do that when someone already has a vin and build sheet in hand.
"Listen to me while I stand in my high horse!" Haha
Nonetheless I'm still pumped!
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