Never received an email about my order.

Shanesully

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I’ve submitted my build Wednesday (10/27) to my dealer, went in and signed the summary and mock P&S but haven’t heard anything from Ford. Shouldn’t I have received an email regarding my build of am I just being paranoid? I know scheduling will come later but I feel like I should have got a welcome or something.
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DEC

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Yes, In fact, I just received my new order summary from Ford a few minutes ago.
 
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Shanesully

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Yes, In fact, I just received my new order summary from Ford a few minutes ago.
When did you place your order?
 
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Shanesully

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Dealer updated the order on10/19
So almost 10 days between your order and first contact… Thanks! I looked everywhere on here to see when people were first contacted but couldn’t find anything.
 

mbagne

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Me too! My order was supposedly submitted to Ford by my dealer 10 days ago, and I am still waiting. Seems like I received the e-mail from Ford one day after my dealer submitted my 2021 order.

Two good things, however, is that my dealer said he would be sending me a DORA (I have a GREAT dealer), and on my Ford account page it notes that my order is in process and the build changed from Outer Banks to Badlands, which indeed reflects the change I made for the 2022 model. Therefore I think I am good . . . but I sure would like that confirming e-mail from Ford . . .
 

DEC

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So almost 10 days between your order and first contact… Thanks! I looked everywhere on here to see when people were first contacted but couldn’t find anything.
I did receive an email the same day from Ford that the order was updated. There was no updated build summary until tonight.
 
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Shanesully

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I placed a brand new order, I didn’t have a my21 so there was nothing fir them to “update”. Should I have received information on logging into a Ford account?
 

DEC

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Yes, you should see it on fords site under your orders.
 
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Shanesully

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Yes, you should see it on fords site under your orders.
Thanks. Just created an account with the email I gave them. There’s nothing in my reservations.
 
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