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bRockinBronco

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So after being set on the AR Industries steps, I decided to purchase the V1’s because I like the look more. After receiving them today, I’m very happy with my decision.

Unfortunately, the box they arrived in was damaged/partially open and the steps were slightly nicked on the underside. I hate to send them back for such a small amount of damage but know that’s the first place the rust will show up if it’s not fixed.

Do you all recommend any particular touch-up paint made by Rust-Oleum, or something else, to treat?

With my future off-roading plans, I figure it’s a matter of time before I’ll need to use this again.
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So after being set on the AR Industries steps, I decided to purchase the V1’s because I like the look more. After receiving them today, I’m very happy with my decision.

Unfortunately, the box they arrived in was damaged/partially open and the steps were slightly nicked on the underside. I hate to send them back for such a small amount of damage but know that’s the first place the rust will show up if it’s not fixed.

Do you all recommend any particular touch-up paint made by Rust-Oleum, or something else, to treat?

With my future off-roading plans, I figure it’s a matter of time before I’ll need to use this again.
Sorry to hear about the little nick. Definitely want to get it coated. I would recommend Rustoleum Truck Bed Coating in Black. I put a link to it below but I'm sure you could find it at Advance, Autozone, Lowes, etc.

https://www.harborfreight.com/15-oz...q3NV8_knWlx7d-_cCyWRk77vOvhKYoYBoC_eIQAvD_BwE
 

BronkedUp413

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Definitely shoot us an email at [email protected] so we can get you taken care of. We stand behind our products 100%! As has been discussed we are aware of a batch of steps with powder coating issues, are working closely with our powder coater to get it resolved for those affected, and are even working on bringing powder coating in-house so that we have control over every step of production.
Just wanted to follow up and give a shout out to the excellent customer service at IAG. They responded to my email quickly with a return label and I had the new steps within a week or so. It might be my imagination but the coating seems to just feel more durable on the new ones. I wouldn't hesitate to recommend these steps as IAG stands behind them.
 

Tortuga353

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Fresh install on Betti White. I am hopeful the 100 lb pupples will attempt to use the step to get in the Bronco. We’ll see. He jumps in pretty well but he is young right now.

Ford Bronco New Product Release: IAG EZ-Step Add-on Kits for 2021+ Ford Bronco IMG_5005

Ford Bronco New Product Release: IAG EZ-Step Add-on Kits for 2021+ Ford Bronco IMG_5007

Ford Bronco New Product Release: IAG EZ-Step Add-on Kits for 2021+ Ford Bronco IMG_5008
 

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Mine rusted :(
Fyi..
Please shoot us an email to [email protected] and we will definitely make sure to get you taken care of. As you may have read in other threads, we are aware of a powder coating issue with our earlier versions of the steps, which you have. We have since changed some of the manufacturing processes we were using as well as brought all of our powder coating in house to have total control of the product that we are making. We absolutely stand behind our products and want to make sure you are satisfied with your purchase!
 

tourproto

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Please shoot us an email to [email protected] and we will definitely make sure to get you taken care of. As you may have read in other threads, we are aware of a powder coating issue with our earlier versions of the steps, which you have. We have since changed some of the manufacturing processes we were using as well as brought all of our powder coating in house to have total control of the product that we are making. We absolutely stand behind our products and want to make sure you are satisfied with your purchase!
Please follow up with IAG. They do stand behind their products. I had rust on mine as well as they took care of me. They also covered shipping the updated product to me, and shipping back the defective product.
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