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Hello all. New to the forum. I have a base 2 door. Ordered in December built on may 3rd. It arrived the first week of June. My experience with the ordering process and the general dealership service has not been great as of thus far.
-During the ordering process my salesperson could not answer a single question I had about the vehicle while I was building it there.
-I was not given updates during the build or delivery, I had to check in repeatedly, they kept forgetting my name and my order
-When the vehicle was delivered they still were not able to answer any of my questions (at this point Iāve been able to figure everything out on my own) they had zero clue as to how the hard tops or doors worked etcā¦ which seems pretty weird when you can just watch a 5 minute video. You would think the people selling them and servicing would know these things.
- my tube doors arrived two weeks after the vehicle. I asked for them to adjust the shims, because I didnāt want to deal with it. The doors were WAAAAAYYYYYY off from fitting properly When I went to pick it up they still had the tube doors on even though I told them to put the regular doors back on and they told me if they took them off now all the shims would have to come out as well. Because they didnāt understand how the doors come off and on. The technician thought you had to remove the entire hinge assembly. I felt pretty weird having to explain to the ford dealership how the doors work. (I should probably specify, they told me to bring them in if they were fitting wonky when they were delivered)
- other minor things: they damaged my cargo Bay Area throwing the tube doors in the back unprotected (I had them wrapped in protective material for the drive down, they threw it away). They damaged some loose bolts tightening them. The bolts were loose from the factory they missed that during the initial inspection. I brought it back for an additional inspection. There was paint bubbling on the fenders I factory ordered from ford. The dealership didnāt know what to do about that.
Iām just starting to feel concerned that if I ever have to take it in for more serious service they seem to be so largely unknowledgable about these vehicles they will miss major things or do more damageā¦ is anyone else having this problem? What should I do? Try a different dealership? I live pretty rural the next one is almost 2 hours away.
It just seems weird to me I would know more about the bronco features and servicing than the dealership would. I donāt really consider myself to be incredibly knowledgeable but I did SOME research. Iām sure most people here know more than I do.
-During the ordering process my salesperson could not answer a single question I had about the vehicle while I was building it there.
-I was not given updates during the build or delivery, I had to check in repeatedly, they kept forgetting my name and my order
-When the vehicle was delivered they still were not able to answer any of my questions (at this point Iāve been able to figure everything out on my own) they had zero clue as to how the hard tops or doors worked etcā¦ which seems pretty weird when you can just watch a 5 minute video. You would think the people selling them and servicing would know these things.
- my tube doors arrived two weeks after the vehicle. I asked for them to adjust the shims, because I didnāt want to deal with it. The doors were WAAAAAYYYYYY off from fitting properly When I went to pick it up they still had the tube doors on even though I told them to put the regular doors back on and they told me if they took them off now all the shims would have to come out as well. Because they didnāt understand how the doors come off and on. The technician thought you had to remove the entire hinge assembly. I felt pretty weird having to explain to the ford dealership how the doors work. (I should probably specify, they told me to bring them in if they were fitting wonky when they were delivered)
- other minor things: they damaged my cargo Bay Area throwing the tube doors in the back unprotected (I had them wrapped in protective material for the drive down, they threw it away). They damaged some loose bolts tightening them. The bolts were loose from the factory they missed that during the initial inspection. I brought it back for an additional inspection. There was paint bubbling on the fenders I factory ordered from ford. The dealership didnāt know what to do about that.
Iām just starting to feel concerned that if I ever have to take it in for more serious service they seem to be so largely unknowledgable about these vehicles they will miss major things or do more damageā¦ is anyone else having this problem? What should I do? Try a different dealership? I live pretty rural the next one is almost 2 hours away.
It just seems weird to me I would know more about the bronco features and servicing than the dealership would. I donāt really consider myself to be incredibly knowledgeable but I did SOME research. Iām sure most people here know more than I do.
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Iāve only put 1100km on it so far but I am in love. Feels good to be back in a manual and I plan to keep this vehicle for life. No major issues as of yet and hoping all will be well. Itās my favourite vehicle Iāve ever owned so far aside from my silly 76 maverick that was totalled by someone on their phone. RIP maverick.
