Ordered in October. Need help. *UPDATE*

[Happybronco]

Hello my fellow Bronco enthusiasts! I have a question for you that I’m kind of lost on how to address and/or what to do. I ordered a Sas Badlands 2 door in October in Utah and I even received a confirmation email from Ford (see attached). I tried to setup a Rodeo event for my wife and I and they needed an order number. I don’t see this Bronco order in my online account nor does my dealer have an order number. Is there someone I can reach out to for this?

thanks to everyone’s help I now am verified. I plan on going to have some fun with the wife. Any suggestions on which to go to?

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[Drex]

looks like a direct order, no reservation attached. I believe they only extended the invitation early to reservation holders (aka, did not have to have bought yet and could get reimbursed), the others were to attend after purchase. It was a perk for the extended wait times of the reservationists

 

[Dads_bronze_bronco]

At the end of the web address for that page you show should be an eight digit number. That would be you order number.

 

[brentutk]

At the end of the web address for that page you show should be an eight digit number. That would be you order number.

He's showing an email.

 

[Happybronco]

At the end of the web address for that page you show should be an eight digit number. That would be you order number.

It is an email and that’s all I’ve received to date. The dealer says they have no order number. Ford doesn’t recognize an order number for me and points be back to the dealer. It’s a never ending circle jerk. The email is the only confusing portion because it literally confirms from Ford that I have an order.

 

[GaryB2220]

Did you have a reservation between July 14th 2020 and October 2021? And did you make that reservation thru ford.com? If yes, go to ford.com, sign in to your account, and view "my reservations/orders" the page that loads up will have what you ordered, the name of your dealer, and your reservation or order number id. It's what we reservationists have known as our "timestamp" for the past 540+days

 

[Happybronco]

Did you have a reservation between July 14th 2020 and October 2021? And did you make that reservation thru ford.com? If yes, go to ford.com, sign in to your account, and view "my reservations/orders" the page that loads up will have what you ordered, the name of your dealer, and your reservation or order number id. It's what we reservationists have known as our "timestamp" for the past 540+days

I am not a reservation holder. I don’t have the benefit of holding that title. Is there a customer service number or something along those lines?

 

[The_Viking]

I am not a reservation holder. I don’t have the benefit of holding that title. Is there a customer service number or something along those lines?

your ORDER CODE number is a four digit number on your deal sheet when you ordered from the dealer. ONLY THE DEALER CAN GIVE IT TO YOU.

 

[Happybronco]

your ORDER CODE number is a four digit number on your deal sheet when you ordered from the dealer. ONLY THE DEALER CAN GIVE IT TO YOU. View attachment 243038

Ok I’ll look into that. Thank you

 

[finpnw]

My experience was a little different but perhaps relevant: I ordered through a dealer in November and was not a reservation holder. I was not asked for an order number during the process of registering a vehicle purchase on the Off-Rodeo site but it took until this week for the Off-Rodeo site to confirm that order and allow me to make an event reservation.

So, as I mentioned, I wasn't asked for an order number but I can say first hand it takes a LONG time for the Off-Rodeo system to catch up with the Ford system. Still, your order is earlier than mine. Good luck!

 

[ZackDanger]

What about your Ford.com profile?

 

[Happybronco]

My experience was a little different but perhaps relevant: I ordered through a dealer in November and was not a reservation holder. I was not asked for an order number during the process of registering a vehicle purchase on the Off-Rodeo site but it took until this week for the Off-Rodeo site to confirm that order and allow me to make an event reservation.

So, as I mentioned, I wasn't asked for an order number but I can say first hand it takes a LONG time for the Off-Rodeo system to catch up with the Ford system. Still, your order is earlier than mine. Good luck!

Thank you for this! They denied mine because they couldn’t find an order. I just talked with the dealership and they sent me a sheet showing order #H101. I’ll see if I can do something with that

 

[Happybronco]

What about your Ford.com profile?

It does not show up in my profile weirdly

 

[finpnw]

Thank you for this! They denied mine because they couldn’t find an order. I just talked with the dealership and they sent me a sheet showing order #H101. I’ll see if I can do something with that

This is exactly how my situation unfolded. Denied, called the off-rodeo people and was told about the delay in Ford communicating orders to them, and then got an email this week that my order had been confirmed and I could make a reservation. Can't hurt to call the off-rodeo line I suppose - they were nice enough!

 

[BroncoInMD]

It does not show up in my profile weirdly

Since we didn’t have reservation numbers and placed the order with the dealer, they aren’t attached to our Ford.com accounts. I’ve asked the dealer and Ford customer service if they can add it to my account and both said no. I’m not sure why they can’t, but I’ve asked multiple times with the same answer.
If you have your preview order sheet, your order # is the first 4 characters in the top left after Preview Order. I got my VIN from customer service and was able to enter my order number and VIN in the shop.ford link and see my order. It says in production, but from what I’ve seen and others who just placed an order, it never shows your build date. I have a build date, but if I want to see if it’s moved, I have to contact my dealer and ask them to check the date.

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