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Ordering confusion

SevenT

Badlands
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Michael
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1970 U15 Sport Edition; 2021 AMB 4 Door Badlands
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Badlands
Clubs
 
I thought I was allowed to change my order at anytime up until I had a VIN assigned. Based on that knowledge, I changed from Black Diamond to Badlands in May. After the Webasto fiasco at the end of May, I switched again to a Badlands 4 door with soft top. Called the Customer Care number [800-334-4375] to ask what the system shows for my order. Was told it is a 2 door Black Diamond. That is not what was input into WBDO by my dealer. Where is the disconnect? This is why I do not have a VIN and build date. How do I resolve the disconnect between WBDO and what is reflected on Ford.com? Talking on the phone went in circles. Rant over.
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mpeugeot

Outer Banks
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Mark
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Outer Banks
Congratulations on your 2 door black diamond... Seriously, I wish you the best of luck, because who knows what you'll end up with. I feel extremely fortunate, because the people I originally ordered through got my order wrong three times and it took over a month to correct!
 

Blitzjb

Banned
Outer Banks
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Joel
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Long Island
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2021 Ford Bronco OBX
Your Bronco Model
Outer Banks
Clubs
 
I thought I was allowed to change my order at anytime up until I had a VIN assigned. Based on that knowledge, I changed from Black Diamond to Badlands in May. After the Webasto fiasco at the end of May, I switched again to a Badlands 4 door with soft top. Called the Customer Care number [800-334-4375] to ask what the system shows for my order. Was told it is a 2 door Black Diamond. That is not what was input into WBDO by my dealer. Where is the disconnect? This is why I do not have a VIN and build date. How do I resolve the disconnect between WBDO and what is reflected on Ford.com? Talking on the phone went in circles. Rant over.
It is not why you don't have a vin date....reservation date etc matter. switching to a soft top does not magically produce a vin #. what does your dealer say?
 
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SevenT

SevenT

Badlands
Well-Known Member
First Name
Michael
Joined
Jul 9, 2020
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24
Messages
898
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Location
Colorado
Vehicle(s)
1970 U15 Sport Edition; 2021 AMB 4 Door Badlands
Your Bronco Model
Badlands
Clubs
 
First day reservation (within 2 hours and 8 minutes of launch). I decided to change from a vehicle full of commodity constraints (V6, Tow, Squatch) that had me as a priority 15 at the dealership. Going 4 door and soft top got me to Priority 10. That doesn't help if the system does not accurately reflect what I ordered.
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