Picked up Bronco yesterday, 8" screen won't turn on/is black this morning?

[PartyMarty]

First of all, I'm incredibly happy with the Bronco and it is everything I expected. All was working well yesterday. Then this morning, I went for a 30 minute drive to pick up kolaches, and when I came back to start the Bronco, the 8" screen stayed black. The AC/climate controls still respond, but I cannot see what they are at exactly. Ford tech support said to open door, start car, turn off car, lock car, then close the driver door, wait two minutes, and restart the car. This brought the screen up for about 10 seconds (frozen on the initial rock display), then the screen went blank. I have already tried disconnecting the negative terminal of the battery for about 10 minutes, and pressed and held the power/volume button and forward scan button down together for 10 seconds without success. Any other advice or things to try before I make the 50 minute trek out to the dealership? (obviously they're closed today). Disconnecting and reconnecting amplifier/sync4 fuses?

I also meant to add that the remote start on the key fob doesn't seem to work, but it does remote start through the app.... weird. Thanks in advance! 4dr soft BD sas mid pkg if it matters.

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[umpire19]

check this out tells you how to reboot black screen! Good luck let me know if it works for you.

 

[umpire19]

Sorry I just saw you tried that power button thing. My bad.

 

[greatlakes]

The bolts holding the fuse box in the engine compartment are tight? Loose bolts/grounds have caused issues with others electronics.

 

[BlueBronco]

As far as the remote start, are you pushing the lock button first and then the start button twice?

 

[Pjhatlanta]

First of all, I'm incredibly happy with the Bronco and it is everything I expected. All was working well yesterday. Then this morning, I went for a 30 minute drive to pick up kolaches, and when I came back to start the Bronco, the 8" screen stayed black. The AC/climate controls still respond, but I cannot see what they are at exactly. Ford tech support said to open door, start car, turn off car, lock car, then close the driver door, wait two minutes, and restart the car. This brought the screen up for about 10 seconds (frozen on the initial rock display), then the screen went blank. I have already tried disconnecting the negative terminal of the battery for about 10 minutes, and pressed and held the power/volume button and forward scan button down together for 10 seconds without success. Any other advice or things to try before I make the 50 minute trek out to the dealership? (obviously they're closed today). Disconnecting and reconnecting amplifier/sync4 fuses?

I also meant to add that the remote start on the key fob doesn't seem to work, but it does remote start through the app.... weird. Thanks in advance! 4dr soft BD sas mid pkg if it matters.

This just happened to me to. On same model. I tried all the same things you did as well. I’m taking it to the dealer today. Let me know if anything worked for you. I am assuming it is the fuse. I’ll keep u posted too

 

[GETSCHWIFTY]

This is why you have a warranty

 

[Ford Motor Company]

First of all, I'm incredibly happy with the Bronco and it is everything I expected. All was working well yesterday. Then this morning, I went for a 30 minute drive to pick up kolaches, and when I came back to start the Bronco, the 8" screen stayed black. The AC/climate controls still respond, but I cannot see what they are at exactly. Ford tech support said to open door, start car, turn off car, lock car, then close the driver door, wait two minutes, and restart the car. This brought the screen up for about 10 seconds (frozen on the initial rock display), then the screen went blank. I have already tried disconnecting the negative terminal of the battery for about 10 minutes, and pressed and held the power/volume button and forward scan button down together for 10 seconds without success. Any other advice or things to try before I make the 50 minute trek out to the dealership? (obviously they're closed today). Disconnecting and reconnecting amplifier/sync4 fuses?

I also meant to add that the remote start on the key fob doesn't seem to work, but it does remote start through the app.... weird. Thanks in advance! 4dr soft BD sas mid pkg if it matters.

Hi Marty. This doesn't sound like an experience we want you to have with your Bronco. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd like to see how I can assist you on my end.

 

[PartyMarty]

Hi Marty. This doesn't sound like an experience we want you to have with your Bronco. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd like to see how I can assist you on my end.

PM sent, thank you!

 

[PartyMarty]

This just happened to me to. On same model. I tried all the same things you did as well. I’m taking it to the dealer today. Let me know if anything worked for you. I am assuming it is the fuse. I’ll keep u posted too

I'm taking it to the dealer for their soonest appointment on Thursday. On the positive side, the back up camera did start working after usingI did figure out the remote start - I simply wasn't pressing the lock button before remote starting - user error haha.

Edit: just went to start it up this morning. Nothing (no backup camera even), then held the volume/power and forward scan buttons for 10 seconds (I see the charge ports flash off then on, but those ports won't charge my phone), then the stereo comes on and starts playing spotify from my iphone with the screen completely black. Weird... progress with each restart I guess, but I'm still gonna take it in on Thursday.

 

[PartyMarty]

The bolts holding the fuse box in the engine compartment are tight? Loose bolts/grounds have caused issues with others electronics.

I did check the fuse box. While I didn't remove any fuses, I did make sure they were all in there tight. It seems to be a software issue as doing a restart (power/volume and forward scan buttons held down for 10 secs together) will make the screen slowly come on, but just freeze and go black. I did get spotify to come on the speakers with a black screen this morning though... progress, haha

 

[PartyMarty]

As far as the remote start, are you pushing the lock button first and then the start button twice?

Nope, I wasn't - am dumb - remote start works just fine. Thank you for pointing out I need to hit the lock button first!! (it's weird, bc you don't have to do that with other vehicles with remote start, as long as the car is already locked, the remote start function will work).

 

[Min_Ahn]

If your audio and spotify works and the hard reset did its thing, the screen itself is most likely defective. Ford QC tho..

 

[fazer8]

Ford QC tho..

Right?!

 

[Kenneygriffen37bronoco]

Hi Marty. This doesn't sound like an experience we want you to have with your Bronco. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd like to see how I can assist you on my end.

This just happend to my 2021 Ford bronco base model .

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