Placed order. Got email and nothing further

r21free

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I placed and order for a new bronco got a email and nothing else. .Is that the new normal now..


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SASProbie

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Congrats and yes.
 

AZ_BRONC

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I placed an order late Oct and got the email from Ford, nothing since. Dealer says no VIN yet but order in, and unfortunately this is normal. No communication until VIN, and no VIN until their new build algorithm shows they have all the parts for the build.
 

malt_liqueur

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at least you got an email. you're doing better than me.
 

grayshadow

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It’s not the new normal it’s the S.O.P
 

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CMillBronco

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I placed 2 orders one in Oct and one Nov and didn't get an email for either. I did confirm both orders with Ford chat though so who knows why some get emails and some don't.
 

KKCSHIPP

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I have the same experience as the OP but today decided to call the Ford Customer Service line. Upon asking (yep that's all I did), "Michael" immediately sent me to the survey number. Basically he hung up on me. Was pretty funny, as my wife said - "dang, you didn't even raise your voice." I could fix their customer service issues. Ford if you are listening - come hire me. ;)
 

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CMillBronco

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Congrats, now you can log into your ford account and stare longingly at the 'now in production' tab that won't come alive for a long, long time.
Actually I can't see anything in my Ford Account, and Ford confirmed I won't until I get a VIN assigned. So for all of us non-reservation orders we don't get to see anything.
 

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Stampede.Offroad

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Actually I can't see anything in my Ford Account, and Ford confirmed I won't until I get a VIN assigned. So for all of us non-reservation orders we don't get to see anything.
Probably won't see the Bronco for 6+ months either, I'm not sure what was expected?
 

RagnarKon

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It’s not the new normal it’s the S.O.P
I guess the new part is we have to wait 8+ months just get a production date and hope that the build week doesn't move. Used to be able to just submit an order and expect the vehicle to show up 2-4 months later.

Granted the Bronco is so popular that a 2-4 month wait was probably never realistic, even in the "normal" times. But probably safe to assume all of July 2020 reservation holders would have had build dates by now. Instead many of the day one reservation holders are still waiting for dates.
 

CMillBronco

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Probably won't see the Bronco for 6+ months either, I'm not sure what was expected?
I ordered 10/25 and it was a BASE 2 dr for my son but after realizing we won't get it in time for him to learn to drive with it I just got a Tacoma. I changed my build to a 2 dr Badlands loaded up for my wife and I actually don't mind getting it until 23'. She has an S5 now and I want to drive it another year before moving to the Bronco.
 

Draughon

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Congrats, now you can log into your ford account and stare longingly at the 'now in production' tab that won't come alive for a long, long time.
Pure luxury! I'm still at the "Order Accepted by Dealer" stage.

What's the good life like one step further?
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