I was told because we aren’t current customers really. They prioritize current customers bringing in dealership revenue. We are potential customers, unless you have a purchase agreement.
That makes sense. It’s the GM that’s being an ass really.
I do realize now that it was Ford who converted my22 to My23, but I had no clue that happened (September 9th)or when I went to order to MY23 I was not informed. That is my problem, I am never informed nor was I informed that I was to confirm my order or received any paperwork/emails from them. All information I get is from this forum.
I have a similar situation.
I’m definitely going to get an itemized purchase agreement once I receive a vin and initiate my loan PRIOR to my bronco arriving at the dealership. No chance for shenanigans
I had them change the code from 99code to a 19. Problem is they will not give me any paperwork to prove anything, also I haven’t confirmed my order or signed anything. I’m checking with ford on Tuesday to see where I stand and if there’s anything I need to do.
Keep pushing. Many of us were in the same position of the dealership being in full denial. It’s sort of ridiculous because I went through the same confirmation process with them last yr, with the same damn people. Be firm, but don’t threaten. Just show them the info from Ford and here. Let them know you are concerned about being canceled after 21Nov, as the Ford email indicates. They’ll have to get on the phone with Ford and verify what they need to do.
Will do!
Yeah same, I forget what the message was that came up when we selected it but it basically just said it was a constrained item and to advise the customer to do a dealer installed option... IIRC
Which constraint are you referring to?
Tow package
)
Nope, use it or lose it, you don't submit an order by the November cut off your reservation is cancelled. The not losing your spot etc. is correct if you convert.
