I don't wanna sound un- religious, but did the OP say he prayed to Jesus for help?
I did not say that , lol, nor would I. That's definitely not who I am but have much respect for those with beliefs that strong.
No offense and sorry I offend you. It was a little tongue in cheek knowing that Ford is unresponsive and immovable. So when anything good does happen... I look up.
2 things don't belong here, religion and politics. I take offense to both.
Get some help buddy
Nicely stated BigMeatsBronco,
Your situation is quite a bit different. I'm not sure Ford will step in and assist. You'll need to start your own thread, and then I'll ask ford to look into it. Again, your situation is not the same. Feel free to PM when you do.I have a related, but not identical, issue. My dealership used my reservation to order a Bronco that has been sold to someone else- WITHOUT TELLING ME. Their excuse is that it was an error on Ford's part. The only way this was discovered was via Ford's emails letting me know that my vehicle had been ordered and was going to be built.
When I contacted the salesman, he pretended to be baffled. He would not give me a manager to speak to, nor would he provide me with a phone number to anyone at Ford. (I tried customer service several times, but without a VIN, they were only able to assign a case number.) Fortunately, the family that owns the dealership is incredibly ethical. I know one of the family members, who I reached out to and she ultimately put me in touch with a manager at the dealership (Covert Ford in Austin).
He, too, acted as if he did not know what happened. This is "bologna" as we all know. It's quite apparent what they (or the salesman, Josh) did.
They have ordered the correct vehicle for me now, and that order also has my name on it. My guess is they ordered the correct vehicle for me using allocation provided by Ford, because when I login to my Ford account, the original vehicle is still associated with my reservation whereas the correct vehicle is not.
With research, I am able to get a few updates on the build of my correct Bronco. A regional manager put it at priority 2, which Covert decreased to a 9, then a 19, and after I spoke to the dealership manager, it popped back up to a 2. I do not receive updates on the build because, as I was saying above, I only get them on my reservation.
Now, my husband and I are considering buying both Broncos ordered in my name. I spoke to the manager at Covert to let him know this is the case. Low and behold, they have pre-sold that first Bronco to someone else.
Thoughts? Can they do that if it is under my reservation? Do you feel like I am being scammed? Has anyone else experienced this? I'd love feedback, helpful hints, anything to put the fun back into what was supposed to be the great adventure of turning 50 (now 51 after waiting so long) and becoming an empty nester.
I see that you were able to escalate another message to Ford. Are you able to help me, too? Thank you!!
