[Resolved] Off roadeo not honoring $250 credit

1975U15

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Never would’ve guessed. Guests and additional fees must be going to the Bryan Cranston kids college education fund???
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FlyingBronco

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I sent an email asking how we will get our credit to be used on Merchandise and experience add-ons earlier today. They replied back stating that the $250 credit is only to be used on guest passes at this time.

Has anyone else heard of them changing the rules of the credit? Below is the original text on one of the many apology emails:

“ While You Wait

We know you want your Bronco. And we want to get you and your Bronco out on the trails as soon as possible. While you wait, we're developing exclusive experiences for you, including early access to Bronco Off-Roadeo and we are providing you a $250 voucher to be used at any one of the four Bronco Off-Roadeos – this can be used for experience add-ons, merchandise, or toward the price of bringing a guest and is valid until December 2023. To learn more about Bronco Off-Roadeo, www.BroncoOffRoadeo.com – we hope we see you there. Finally, we will be sending exclusive invitations to upcoming events, where you'll have the opportunity to experience Bronco firsthand.”

Update: I reached out to a Ford representative and they’re looking into it for me. Said they will report back ASAP.
The fact they have to “look into it” is a slap in the face to the customers they are stringing along. Don’t put something in writing that you are not willing to stand by! If they had any sense about customer service and… being honorable… then they would make it right immediately. This is arguably their biggest release in decades and it’s like nobody is driving the ship.
 

Cdrdan71

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I thought as a reservation holder, I was getting the $200 voucher after I take delivery. But that would be cool to get a $250 voucher also. Im going to Off-rodeo Saturday. I guess I wont hold by breath for this extra spending money
 

JAM

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Has anyone asked Mike Levine and the rockstars about this yet?
 

LalasBronco

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I signed up with a guest. As a reservation holder, your voucher to the Off Roadeo event is free (there is a small reservation fee). The $250 voucher gets applied to the guest fee (there is a remaining balance to be paid at the time of reservation).

Yes, but the original email said that we could use the $250 toward other things at the Off-Roadeo. Not just toward the guest fee.
 

vrtical

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why does this not shock me.
 

79BKO

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I'm going in a couple of weeks and used mine for my Wife. But curious to see what happens here.
 

Hdscreens

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I haven’t been able to reserve on the off rodeo site. When it gets to a certain page it just freezes. Has been like that for weeks now.
 

Cdrdan71

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Yes, but the original email said that we could use the $250 toward other things at the Off-Roadeo. Not just toward the guest fee.
I would love to have the extra money--I tried to find that email but must have deleted. Im a Day 4 reservation and wont see my Bronco until Dec/Jan due to Dealer allocations
 

bigdaddytommy

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What is there to spend the $250 on? Is it merch or actual accessories for the Bronco? Anyone have pictures?
 
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