Screen going black after connecting to CarPlay

[Ford Motor Company]

Screen works perfectly fine, but once I hit the car play button on the screen it goes black. Volume still shows on the screen while black if I adjust it and I’ve tried multiple restarting it but nothing changes. Anyone have a similar issue or a possible fix?
(8inch screen)

Hello! Send us a private message with your VIN and the name and location of your local Ford dealer. I’d be happy to see what I can do to assist with this screen concern. Thanks!

Sponsored

 

[Ford Motor Company]

I have the same screen. My screen goes black every once in a while. Sometimes after a while it reboots and comes back up. Sometimes I have to pull over, turn the vehicle off, open a door (so the bronco animation plays), and then turn it back on and I have a screen again. Super annoying when I'm using navigation in an unfamiliar area, sometimes I have to pull off the highway.

Also my carplay only works hardwired now, wireless carplay never connects (suspect this is a bluetooth issue). Wireless carplay worked great for the first month, then completely stopped. My 2011 Taurus SHO had similar issues with bluetooth as well.

Dreading making a service call for this but I feel like it's inevitable.

Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.

 

[tractorcrusher]

Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.

Sent, thanks for helping!

 

[DillyCrack]

Hello! Send us a private message with your VIN and the name and location of your local Ford dealer. I’d be happy to see what I can do to assist with this screen concern. Thanks!

Reset my phone a few times and it works now. Thank you!

Sponsored