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Serious Tech Issue - 12 Inch Touchscreen blacked out / bricked (by software update?)

uncledoodoo

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I don’t understand how this is ok. What are we supposed to do?
Get a lawyer? If mine does this I'd gladly pitch in for one. I'm pretty tolerant, but I would not be after about 2 months
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MOBRONCO

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believe me, i looked into it. doesn't pass the "four times" or "safety hazard" tests, and since the dealership has provided a loaner for the entire time, it doesn't pass the "30-day" test.
State lemon law isn’t your only recourse, the federal Magnuson-Moss Warranty Act may come into play. I would be contacting an attorney at that point.
 

reigny

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believe me, i looked into it. doesn't pass the "four times" or "safety hazard" tests, and since the dealership has provided a loaner for the entire time, it doesn't pass the "30-day" test.
Lemon law is viable if the car is at the dealership for 30 consecutive days - BUT NOT IF YOU HAVE A LOANER?
 

da_jokker

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I'm not the guy, but someone posted that they bought an F150 version for the time being and it worked good enough
 

Razorbak86

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While I am waiting on an ETA for the replacement part for the failed Accessory Protocol Interface Module ("SYNC Module [APIM]"), I have been digging into the removal and installation procedures in the Workshop Manual (WSM), hoping it won't be too invasive (e.g., easy access, plug & play from below the dash). Silly me! :cautious:

At first glance, it appears to be simple -- a 2-page procedure, involving 6 connectors, 3 bolts, and Bob's your uncle (See 'SYNC Module APIM - Removal and Installation' below).

But then I notice the little hyperlink below circled in red...

SYNC Module APIM - Removal and Installation.jpg


... and I click through to find a 16-page procedure involving the disassembly of most of the dash to gain access to the 12-inch screen, behind which lies the SYNC 4 APIM (See 'Center Display Screen - Removal and Installation' below)! :eek:

But wait, it gets better...

When I searched for the actual SYNC 4 APIM part, I find that it retails for $639.55 (MSRP)...

SYNC 4 APIM Replacement Part.jpg


Needless to say, I'm glad this is going to be a warranty replacement, and the total expected cost to replace, including parts and labor, is starting to reinforce the potential value of purchasing an extended warranty, which I have not yet done.
My service advisor just called. My SYNC 4 APIM arrived, and he scheduled me for installation at 10:30 AM on Tuesday, October 11th. (y)

Despite the workshop manual stipulating that the dash has to be completely disassembled, he checked his labor guide and swears it will just be a 1.5-hour procedure plus programming time, so in and out the same day. 🤷‍♂️
 

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reigny

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This is great news! Hopefully mine is soon to follow.
 

Benguin8

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Just got my call today that my APIM is in too! Can't schedule til next week but what's 1 more week added to 3 months haha.

Very interested in hearing if anyone gets compensation. What a mess.
 

Razorbak86

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My service advisor just called. My SYNC 4 APIM arrived, and he scheduled me for installation at 10:30 AM on Tuesday, October 11th. (y)

Despite the workshop manual stipulating that the dash has to be completely disassembled, he checked his labor guide and swears it will just be a 1.5-hour procedure plus programming time, so in and out the same day. 🤷‍♂️
Successful transplant! I arrived at the dealership at 10:30 AM and departed at 2:00 PM. Yay! :cool:

Ford Bronco Serious Tech Issue - 12 Inch Touchscreen blacked out / bricked (by software update?) A83B0CFF-94F5-4B79-B116-57763843A4E7
 

reigny

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reigny

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lewishamilton

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I didn’t look back in the thread. How many months was it?
I don't have my Bronco yet, it was just built and waiting to be shipped. I read the entire thread, looks like you guys have been waiting 2-3 months. I can't imagine driving one without the backup camera lol
 

reigny

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I don't have my Bronco yet, it was just built and waiting to be shipped. I read the entire thread, looks like you guys have been waiting 2-3 months. I can't imagine driving one without the backup camera lol
I think we are waiting closer to 6 months. I had my bronco 7000 miles so you get used to driving it. I can maneuver without the backup camera. I have to look around the sides because you can’t really see out the back.
 

reigny

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reigny

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Got my APIM today!
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