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My service department has had my bronco for a month due to a NON backorder Ed paint pen.
I received my bronco with a wet floor. Likely due to them running it through the wash, before purchase, resulting in water leaking and running down the a piller; known tsd. I waiting a month for the parts to have them realize they didn’t have a paint pen to touch up. They ordered this available pen but it was shipped usps so it could take up to 2 weeks they say. My response, order a new pen and whip over night. Well still no pen week 3. So they discuss their body shop doing it but trying to figure out how to get ford to pay. Well, just checked and the bronco hasn’t moved. They said they want to get it out asap as it is taking up a bay.
does anyone know if they get reimbursed by ford for it taking up a bay? I’m starting to think they do, and they don’t have enough mechanics anyway. So they have no reason to move this along.
So frustrated,
I received my bronco with a wet floor. Likely due to them running it through the wash, before purchase, resulting in water leaking and running down the a piller; known tsd. I waiting a month for the parts to have them realize they didn’t have a paint pen to touch up. They ordered this available pen but it was shipped usps so it could take up to 2 weeks they say. My response, order a new pen and whip over night. Well still no pen week 3. So they discuss their body shop doing it but trying to figure out how to get ford to pay. Well, just checked and the bronco hasn’t moved. They said they want to get it out asap as it is taking up a bay.
does anyone know if they get reimbursed by ford for it taking up a bay? I’m starting to think they do, and they don’t have enough mechanics anyway. So they have no reason to move this along.
So frustrated,
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