Gamecock

Badlands
Well-Known Member
Joined
Jul 16, 2020
Messages
2,900
Reaction score
9,679
Location
Virginia
Vehicle(s)
2021 Bronco Badlands / Sasquatch
Bronco
Badlands
Does anyone have the phone number of Ford Customer Service? I was told not to worry as long as I upgraded price protection would be honored in 2022.
I want a WildTrak NOT the Outer Banks that is "99"! Lets melt the phone lines down on this issue!
I don't see the issue. What are we melting the phone lines down over? You didn't have your dealer change your order and we're supposed to be mad? What if the increase in MSRP is higher on Outer Banks than Wildtrak? Do we melt down the phone lines on your behalf to apologize for melting down the phone lines when we thought you were a victim? You need to get us all on the same page to melt them down for you.....
Advertisement

 

Gamecock

Badlands
Well-Known Member
Joined
Jul 16, 2020
Messages
2,900
Reaction score
9,679
Location
Virginia
Vehicle(s)
2021 Bronco Badlands / Sasquatch
Bronco
Badlands
Just got off the phone with Ford Marketing 800-334-4375 and was told you must order the Bronco Model showing in the order banks as of 10-01-21 to receive price protection.
You can NOT use the "Coupon" to apply to another Model say "Outer Banks coupon on a Wildtrak" at time of formalizing the 2022 order.

Looks like I will may be in the market for a Jeep.
Well, they are wrong. The dealer memo was clear that you can use it on any trim, going up or down.
 

HorizonHunter

Badlands
Well-Known Member
First Name
Joseph
Joined
Oct 13, 2020
Messages
279
Reaction score
371
Location
Chapel Hill, NC
Vehicle(s)
Grand Cherokee Trailhawk
Bronco
Badlands
Clubs
 
Just got off the phone with Ford Marketing 800-334-4375 and was told you must order the Bronco Model showing in the order banks as of 10-01-21 to receive price protection.
You can NOT use the "Coupon" to apply to another Model say "Outer Banks coupon on a Wildtrak" at time of formalizing the 2022 order.

Looks like I will may be in the market for a Jeep.
As much as I'd like any encouragement to change to a Gladiator, I'm not terribly inclined to trust a call center.
 

Compta38

Badlands
Well-Known Member
Joined
Jul 20, 2020
Messages
2,092
Reaction score
6,237
Location
Alabama
Vehicle(s)
Ford Fusion
Bronco
Badlands
Just got off the phone with Ford Marketing 800-334-4375 and was told you must order the Bronco Model showing in the order banks as of 10-01-21 to receive price protection.
You can NOT use the "Coupon" to apply to another Model say "Outer Banks coupon on a Wildtrak" at time of formalizing the 2022 order.

Looks like I will may be in the market for a Jeep.
That's literally the exact opposite of what the email memo says...I will take the memo as correct before some random $10hr person that answers phones.
 

Liberty

Black Diamond
Well-Known Member
First Name
Bill
Joined
Oct 1, 2020
Messages
136
Reaction score
463
Location
Central Illinois
Vehicle(s)
Chevy Silverado, Black Diamond Bronco
Bronco
Black Diamond
My Bronco arrived yesterday safe and sound to my home in Central Illinois. Stephens had it shipped and I can't say enough for the great help from the Stephens team-John, Rob, Tanis, Andrew and Tina. This was actually the first Bronco I've seen and have to say it exceeded my wildest expectations. Ford and Stephens have knocked it out of the park with this amazing vehicle. Happy Trails!

IMG_4648.jpg
 
Last edited:

Rubisquatch

Wildtrak
Well-Known Member
Joined
Jul 24, 2020
Messages
1,904
Reaction score
8,057
Location
Pittsburgh, PA
Vehicle(s)
2021 Bronco Wildrak
Bronco
Wildtrak
Clubs
 
My Bronco arrived yesterday safe and sound to my home in Central Illinois. Stephens had it shipped and I can't say enough for the great help from the Stephens team-John, Rob, Tanis, Andrew and Tina. This was actually the first Bronco I've seen and have to say it exceeded my wildest expectations. Ford and Stephens have knocked it out of the park with this amazing vehicle. Happy Trails!

IMG_4648.jpg
Congrats!
 

jonwithanelcamino

Black Diamond
Well-Known Member
First Name
Jon
Joined
Jul 13, 2020
Messages
1,253
Reaction score
4,078
Location
Nevada
Vehicle(s)
El Camino
Bronco
Black Diamond
Clubs
 
My Bronco arrived yesterday safe and sound to my home in Central Illinois. Stephens had it shipped and I can't say enough for the great help from the Stephens team-John, Rob, Tanis, Andrew and Tina. This was actually the first Bronco I've seen and have to say it exceeded my wildest expectations. Ford and Stephens have knocked it out of the park with this amazing vehicle. Happy Trails!

IMG_4648.jpg
Wow man. That looks stellar! Black wheels make rapid red awesome
 

mikeheel

Badlands
Well-Known Member
First Name
MIke
Joined
Jul 12, 2020
Messages
216
Reaction score
599
Location
Chapel Hill, NC
Website
lovelikehateblog.wordpress.com
Vehicle(s)
Subaru Crosstrek, Subaru Ascent, BMW K1600B
Bronco
Badlands
Clubs
 
I don't see the issue. What are we melting the phone lines down over? You didn't have your dealer change your order and we're supposed to be mad? What if the increase in MSRP is higher on Outer Banks than Wildtrak? Do we melt down the phone lines on your behalf to apologize for melting down the phone lines when we thought you were a victim? You need to get us all on the same page to melt them down for you.....
The issue in my case is that the original OBX res was converted to a deferred OBX order despite the fact I had notified John that I wanted mine to be a BL. His response was that due to the volume, they were simply entering all as they originally were, and we'd be able to change it when the new order banks opened up. That made sense at the time b/c everyone assumed that price protection meant just that - in fact, Ford's language about price protection seemed geared toward saying that if you ordered in 21 and deferred to MY22, pricing would not increase for you, regardless of trim levels.

However, now Ford says you get a credit based on the amount of price increase for specific trims. OBX gives a credit of $250, whereas the BL increased $825. So my price increase for the BL is $575 (825 - 250). That's not a gigantic amount in the grand scheme, but it's not what was communicated, either. I could have wasted John's time by demanding he change my order in the system to a BL and I'd be good now, but the dealers and customers understood from Ford that the issue was whether you had an order in the system, not that the trim level mattered.

Chart stolen from another post:

1633728592041.png
 

Rubisquatch

Wildtrak
Well-Known Member
Joined
Jul 24, 2020
Messages
1,904
Reaction score
8,057
Location
Pittsburgh, PA
Vehicle(s)
2021 Bronco Wildrak
Bronco
Wildtrak
Clubs
 

Gyddeup

Wildtrak
Well-Known Member
First Name
Amiee
Joined
Jul 29, 2021
Messages
45
Reaction score
58
Location
Northern Kentucky
Vehicle(s)
Chevy Silverado
Bronco
Wildtrak
The issue in my case is that the original OBX res was converted to a deferred OBX order despite the fact I had notified John that I wanted mine to be a BL. His response was that due to the volume, they were simply entering all as they originally were, and we'd be able to change it when the new order banks opened up. That made sense at the time b/c everyone assumed that price protection meant just that - in fact, Ford's language about price protection seemed geared toward saying that if you ordered in 21 and deferred to MY22, pricing would not increase for you, regardless of trim levels.

However, now Ford says you get a credit based on the amount of price increase for specific trims. OBX gives a credit of $250, whereas the BL increased $825. So my price increase for the BL is $575 (825 - 250). That's not a gigantic amount in the grand scheme, but it's not what was communicated, either. I could have wasted John's time by demanding he change my order in the system to a BL and I'd be good now, but the dealers and customers understood from Ford that the issue was whether you had an order in the system, not that the trim level mattered.

Chart stolen from another post:

1633728592041.png
Yeah, I am in the same boat as I am changing my OBX to a Wildtrack, but since my rez was placed shortly after ford's 9/15 cut off for MY21 builds I was 99ed and told to make all changes when I went to put my 22 order in 🤷🏼‍♀️.
While Stephen's certainly didn't do this on purpose to anyone it still sucks just a tiny bit...these vehicles are expensive enough already....
 

Cheshire

Well-Known Member
First Name
Steven
Joined
Jul 13, 2020
Messages
1,358
Reaction score
3,117
Location
FL
Vehicle(s)
Focus ST
Bronco
Undecided
Yeah, I am in the same boat as I am changing my OBX to a Wildtrack, but since my rez was placed shortly after ford's 9/15 cut off for MY21 builds I was 99ed and told to make all changes when I went to put my 22 order in 🤷🏼‍♀️.
While Stephen's certainly didn't do this on purpose to anyone it still sucks just a tiny bit...these vehicles are expensive enough already....
These vehicles are actually fairly cheap given today's market. Call around and try to buy a TRD Off Road, or TRD Pro 4 Runner. Everyone is charging $5k, $10k or more over sticker. Your price has been guaranteed by Ford and you are still moaning?

Personally, I have ZERO sympathy for folks in your situation. Everyone had since July 2020 to study/ponder/analyze the different trim levels and reserved/ordered based on this. Ford cannot be expected to give discounts to people who "wanted" one trim, but actually reserved something else.
 
Last edited:
Advertisement

 
MRT
Advertisement
Top