JPNC

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StephensAutoCenter

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@StephensAutoCenter I've been reserved at malloy ford in charlottesville, VA and they're not doing a great job. If I switch over do I still get the deal? Also do you guys do wire transfers at all? Not sure I feel comfy sending a big check in the mail either. Thank you!

I believe our accounting department will work with you on wire transfers. You should speak to Tina in accounting, 304-369-2411 Ext 12.


/john
 

ATLBronco75

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Has anyone actually been able to change dealerships on their reservation? The option never showed up on the website and the customer service number had extreme hold times.
 

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Has anyone actually been able to change dealerships on their reservation? The option never showed up on the website and the customer service number had extreme hold times.
Yes, I couldn't find it on the website either, but I was able to get through to Ford and they switched me. Hold time was only a coupe minutes and they were very friendly.
 

kimmnen

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Yes, I couldn't find it on the website either, but I was able to get through to Ford and they switched me. Hold time was only a coupe minutes and they were very friendly.
I was able to change reservation dealership through the Ford Marketing Program. Request order transfer. The contact number is 800.334.4375. Let me know if it works for you or they have updated the process.
 

DHC

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Bingo. This looks really good. Nice stopover in Asheville half-way through the drive home to Atlanta.
 

Raptor911

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you are requiring a deposit?

BTW ... no need to sign your name at the end of each post ... your name is in your profile. :)

When the build is done online, we'll be taking the specs and entering it into the system. The invoice will be generated then.

Also, I'll need to find out how much the deposit will be. We'll of course be taking the deposit off of the final invoice (not a fee, just a deposit).



/john
 

JPNC

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you are requiring a deposit?

BTW ... no need to sign your name at the end of each post ... your name is in your profile. :)
I just spoke to the GM.

The $100 is for the reservation, there will NOT be any further deposit needed from the customer to us.

Because of the way Ford is having the reservations refunded, we may need to collect that reservation fee by U.S. mail or a credit card over the phone. It appears that Ford is sending the reservation fee to the original dealer and if a customer switches dealers, that dealer is sending the refund to the customer. I don't believe Ford has setup a means to collect the reservation to the second/switched dealer. We're still working out the details on that.



/john
 

Casual Pork

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I was able to change reservation dealership through the Ford Marketing Program. Request order transfer. The contact number is 800.334.4375. Let me know if it works for you or they have updated the process.
Just called the number above and had no wait. Switched from Granger to Stephens.
This is will be my third out-of-state vehicle purchase (Akron OH, Munich Germany & Danville WV).
Glad that new Ford owners have options on both sides of the Mississippi River.
Take me home, country roads!
 

Jakethesnake

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logo 1 final.png


Greetings folks!

We're back and we have a plan that we think everyone with a reservation will be happy about!

We've setup a special page on our website where we have posted a summary of the plan and the details of the plan, as outlined below. We have also included a signed copy of our plan, by our General Manager, to make it formal.

We know there's going to be questions, and we will endeavor to answer every single question presented to us in a timely manner.

We want to give a shout-out to Granger Ford for stepping up to the plate and being the first to come up with this type of approach!


Our Offer.

We are offering to sell 2021 Broncos to those with current reservations for -$1000 BELOW INVOICE. There are no gimmicks. Also, if the customer qualifies for the X-Plan (Ford), we will allow an additional deduction of -$300. Again, NO GIMMICKS. This is all 100% above-board.

We are transparent. Everything we do in regards to the reservation process will be an open-book. It’s truly the only proper way to conduct business. We know it, our customers know it.

The question is, do you have your reservation for the new Ford Bronco? The first round of Broncos are not being allocated by the manufacturer to ANY dealership. However, through the reservations, customers are able to pick the dealer they want their new Bronco delivered.

The Plan.

Here’s a few advantages to concerning “The Plan“. We’ll be answering questions and providing a Q&A FAQ sheet concerning “The Plan“:

  • Centrally located in the “mid Atlantic region”.
  • Our price is -$1000 BELOW INVOICE. No gimmicks.
  • We are offering an additional -$300 to X-Plan qualifiers.
  • There will be no “hidden fees”. You’ll know before you get here, exactly what to expect.
  • We will offer additions to your new ride, such as extended warranties, accessories, etc. but none of that will be mandatory or pre-installed without your approval.
  • We’re working to provide bonded and insured shippers for every vehicle (if the customer wants to go that route) and we’ll work with the customer’s choice of shipper if the customer wants to take care of shipping on their own.
  • Everything pertaining to the purchase will be “above board” prior to your commitment to our dealership as the receiver of your reservation.
  • We’re working on trade-ins and the possibility of getting your trade-in appraised prior to arrival at our facility.
The Details.

Below is a comprehensive plan for delivery of officially reserved 2021 Ford Broncos

  • Customer Orders
    • We price out the Bronco showing you the invoice, listing our -$1000 discount from the invoice.
    • If you are an X-Plan customer, you must inform us at this time, a -$300 X-plan credit may be applied.
    • Document fees (per WV State Law) of $250 + 6% Sales Tax ($15) will be added (+$265).
      • Document fees - Non X-Plan (per WV State Law) (max allowable under WV Law) of $250 + 6% Sales Tax ($15) will be added = $265.
      • Document fees - X-Plan +$100.


    • WV Temporary Tag of $10 (if applicable).
    • We DO NOT have administration fees.
    • Standard WV registration/tag/transfer fees for in-state customers will apply.
    • Shipping fees (if shipping and we handle the shipment)
    • Assist with taxes and fees for the customer’s home state (if out of state).
  • Financing
    • Our finance managers will be available to assist prior-to and during delivery.
    • Pre-approval may be achieved, we recommend pre-approval within 30 days of delivery.
    • Options will be made available.
    • Customer may choose to finance themselves through their own financial institution.
  • Accessories / Extras
    • Customer will have the OPTION to purchase accessories and/or extended warranties.
    • Accessories may be added prior to delivery, with approval of the customer.
    • Our “extended warranties” DO NOT require the vehicle to be serviced at our location. Vehicle service work may be performed at other locations. Extended warranty related service items may be completed at other locations. $100 or $0 deductibles are available for extended warranties, customers may discuss this and other details with our finance managers.
  • Finalizing
    • Customer is satisfied with the build.
    • Document processing, signatures will be acquired and transmitted between the dealership and the customer.
    • Vehicle prep and inspection. At this time, we need to know if the customer wants the factory packaging/plastic wrap to remain on the vehicle. Our service department will go through the Ford factory check-list of items to be inspected/serviced.
  • Prior to Delivery
    • The paperwork that is needed to complete the transaction (for customers having the vehicle shipped) will be taken care of and physically sent to the customer for approval/signature.
    • Copies of documents such as insurance verification and driver’s licenses of the purchaser should be sent at this time.
    • Title document for your particular State may be sent prior to delivery so that the customer has an opportunity to title/register and obtain plates for the vehicle.
    • Customers coming to the dealership should expect normal wait times for financing/documentation (appx. 1 hour).
    • We will get the X-plan pin at this time (if applicable).
    • If the customer has a trade-in, prior arrangements may be made to have the vehicle appraised at the nearest ACV location. We will work with our customers to get this scheduled.
  • Arrival Day:
    • If you fly in to Yeager Airport in Charleston, WV, we will pick you up.
    • If you fly to any other airport, please make arrangements for transportation to our dealership at 104 Stephens Drive, Danville WV 25053.
    • Rental Car – let us know when you are arriving and where you are turning in the rental vehicle. Most of the rental car companies have locations at Yeager Airport, Enterprise has other locations in the Kanawha Valley. We will pick you up at locations near the Charleston or Danville area.
    • Trade-in vehicle, please drive up to the main building at the above mentioned address, someone will be out to assist or come on in and get a cup of coffee or a bag of popcorn. Let someone know you’re there to pick up your reserved Bronco, they’ll let the right folks know!
  • Transport
    • If we arrange for transportation of your new Bronco, we only use bonded and insured drivers/companies to deliver vehicles. This protects all parties concerned.
    • When you receive your Bronco, you need to fully inspect every aspect of the vehicle to make sure there’s no damage.
    • If there’s damage, please note everything and take pictures. If we arranged for transportation, send these pictures to us, notifying us of any damage.
    • If you arrange for transportation, we will work with the transportation company to expedite shipment. Please have your shipping company contact us prior to coming to our dealership for scheduling.
  • Payment
    • We will accept cash for down payments or to fully pay for the vehicle, in person. Do not ship or mail cash.
    • We will accept credit cards for payment or down payment, there is a 3% convenience fee for all purchases.
    • We will accept certified bank checks for payments or down payments, we will verify the check through the financial institution. If arriving on a holiday, a weekend, or after hours, please arrange to have the check verified prior to arrival during normal business hours, Monday through Friday.
    • For out of state customers, we do not accept personal checks.
And finally, here is the signed document, by our General Manager Chase Barton, assuring you of everything we’ve listed above.

If you have any questions, feel free to contact John Holstein, Manager of the Mid-Atlantic Bronco Connection at 304-369-2411 Ext 32. If John doesn’t have the answer, he’ll find out for us.

Thanks and we hope to hear from you soon!

John Holstein,
signature.png

mid atlantic bronco connection.png

Stephens Auto Center
Mid-Atlantic Bronco Connection
[email protected]
http://www.stephensauto.com/2021-bronco/
304-369-2411 Ext 32
Thanks for doing his John ! I’ll be switching unless a local dealer steps up and matches your deal [ doubt it ]. Just waiting a little because I would hate to commit only to have someone 1\2 hr away match your deal. I’m probably bringing 3 people from work with me that have reserved as well. About how long in advance would we know when delivery would be so I could plan being off from work to make it a 2-3 day trip home ?
Thanks
Jake
 

WNC_Bronco

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Everyone gets $1000.

X-Plan gets an additional $300 AND $100 doc fees rather than $265 in doc fees, which really works out to X-Plan gets a total of $1465, $1000 below invoice + $300 X-plan, plus lower doc fees.


/john
Just to clear this up-

You stated- If you are an X-Plan customer, you must inform us at this time, a -$300 X-plan credit may be applied.

When do we need to inform you with our X-plan info? When we order in December or when delivery takes place?
 

qnet

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I'll be switching to Stephens. I was in the middle of the Georgia dealer thread, and was going with Granger, then heard about them. Stephens is a lot closer for me. Thanks to both dealerships, and Granger for getting this whole thing going.

I didn't want to read through this whole thread, but glad I did. I just have to remember to make the call to switch tomorrow after the holiday.
 

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