TSB 21-2339 : Soft Top Roof - Paint Scratches On Sports Tube / Roll Bar (2021 Bronco)

[StPeteBronco]

LMAO! You MUST have paint scratches to have them add felt to prevent paint scratches.

Mine is scratched good. BS

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[bbarnshaw]

Mine came scratched so the dealer repainted the entire roll bar and then added PPF and also put felt padding on the hinges. I took it a step further and put more felt padding on every metal part within 1/2 of the roll cage. This was back in July so well before the bulletin. Dealer did a great job implementing a fix on their own. I've since put the top all the way back dozens of times by myself and no scratches.

 

[Brianstrange]

Velcro, and lets overlook the scratches~

 

[710-oil-614]

Mine is getting protective film on the roll bar before it leaves the lot.

Yeah it seems like a well known issue at this point. A protective film is cheap and will protect your investment nicely. I will be doing the same.

 

[BroncoSarge]

Velcro won’t fix the screws sticking out..

 

[BroncoSarge]

Velcro won’t fix the screws sticking out..

 

[RustysBronco]

Yeah it seems like a well known issue at this point. A protective film is cheap and will protect your investment nicely. I will be doing the same.

If that's the case, my dealer lives under a rock. Brought mine into Mullinax Ford in West Palm for general top rattles and the scratched up paint. Writer comes back and says "tech says there's no binding and it opens and closes fine." Then they tried blaming ME for the scratches, stating the top needs two people to open and close.

That's when I finally stopped playing nice and asked, so if it's my fault, why does Ford have an open TSB specifically about this issue? Gave the writer the TSB again (told him 3 days ago when bringing in the truck and a week and a half ago to the girl documenting the appointment). THEN he reads it, sees they're on the hook to fix the scratches and perform the repair.

I swear.... the lengths Ford service writers go to skip the warranty pay items absolutely blows my mind. In 15 years of owning a Ford this has always been an issue. On the bright side, I guess they're not as bad as the Chrysler Jeep Dodge RAM writers - those guys don't run ANYTHING through warranty.

 

[mhblueyz]

Seems to not be isolated to 21MY. Got my 22MY a month ago and 2nd time putting soft top down….this!

 

[BroncoForU]

Thinking about Rhino Lining mine. Thoughts?

 

[RustysBronco]

If that's the case, my dealer lives under a rock. Brought mine into Mullinax Ford in West Palm for general top rattles and the scratched up paint. Writer comes back and says "tech says there's no binding and it opens and closes fine." Then they tried blaming ME for the scratches, stating the top needs two people to open and close.

That's when I finally stopped playing nice and asked, so if it's my fault, why does Ford have an open TSB specifically about this issue? Gave the writer the TSB again (told him 3 days ago when bringing in the truck and a week and a half ago to the girl documenting the appointment). THEN he reads it, sees they're on the hook to fix the scratches and perform the repair.

I swear.... the lengths Ford service writers go to skip the warranty pay items absolutely blows my mind. In 15 years of owning a Ford this has always been an issue. On the bright side, I guess they're not as bad as the Chrysler Jeep Dodge RAM writers - those guys don't run ANYTHING through warranty.

Update - body shop won't return calls to fix this. Oh how I love dealing with Ford dealers again.

 

[Sweetooth710]

Update - body shop won't return calls to fix this. Oh how I love dealing with Ford dealers again.

I took delivery a month ago and chipped the paint on theroll bar the first time I put the top all the way back After 1 week of ownership. What a buzzkill!?

I bought touch up paint, but then thought that this could easily happen again so I did research, Thanks to this thread, I dropped her off on Monday and informed them of the TSB. Heard back that they will repaint It tomorrow.

I bought a Bronco from Mullinax Central Florida (sold that one) and kept one I got at Autonation.

Such a shitty design that somehow is crept into ever 22’ models. They seemed to have rolled over the TSB a year, though some seem to being fixed at MAP? Where’s quality control when you need them.

Sorry you are having a rough go getting them to fix it. If they agreed to repair it what’s the issue with the body shop?

 

[broadicustomworks]

Mine is getting protective film on the roll bar before it leaves the lot.

Check it well.
Mine had Dealer-applied scratches. Good news is they did not charge me for them. Free scratches. It's like a perk for us high-rollers.

By the time I noticed it was a month after the fact and 1300 miles away from the dealer I got it from.
Slapped a sticker over that pappy and put felt on the roll bar frame.
So far I have added 4 small squares of felt in various places.
No more rattle, no more scratches (when lowered and lifted with great care).
Shame, but it had to be done.

 

[RustysBronco]

I took delivery a month ago and chipped the paint on theroll bar the first time I put the top all the way back After 1 week of ownership. What a buzzkill!?

I bought touch up paint, but then thought that this could easily happen again so I did research, Thanks to this thread, I dropped her off on Monday and informed them of the TSB. Heard back that they will repaint It tomorrow.

I bought a Bronco from Mullinax Central Florida (sold that one) and kept one I got at Autonation.

Such a shitty design that somehow is crept into ever 22’ models. They seemed to have rolled over the TSB a year, though some seem to being fixed at MAP? Where’s quality control when you need them.

Sorry you are having a rough go getting them to fix it. If they agreed to repair it what’s the issue with the body shop?

Service Writer said to call the body shop manager to setup an appointment and he knew all about it. For a month I called and left messages which went unanswered. Called a regular body shop writer (not manager) and they said they didn't know anything about it and would have the manager call. Never happened. Finally had Ford get involved & we eventually got on the calendar - almost 3 months after the original service visit. Glad they're finally addressing it, but I won't miss the hoops I had to jump through.

 

[Sweetooth710]

Service Writer said to call the body shop manager to setup an appointment and he knew all about it. For a month I called and left messages which went unanswered. Called a regular body shop writer (not manager) and they said they didn't know anything about it and would have the manager call. Never happened. Finally had Ford get involved & we eventually got on the calendar - almost 3 months after the original service visit. Glad they're finally addressing it, but I won't miss the hoops I had to jump through.

Classic run around! I guess once they figured you weren’t letting up they finally did their job.

Glad you got it addressed finally.

 

[mhblueyz]

Seems to not be isolated to 21MY. Got my 22MY a month ago and 2nd time putting soft top down….this!

Check the pivot point at position 1. my 22 did the same and found that the soft loop Velcro circle sticker they put to avoid this to fix the 21 models was off center exposing the edge of the metal.

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