I called the service dept. at my dealer about getting some graphics ordered/installed.
He recommended I order them online.
I tried ordering them from accessories.ford.com, and my only option was to have them delivered to the dealership AND schedule the install online at time of purchase (otherwise you could not complete the purchase).
When selecting an install date/time for my dealership, there were dates that were not available (which would make you think they had some connection to the service department schedule).
I selected May 23rd at 7:00 AM.
A few days after I placed the order (May 16th), and not being one to put much faith in automated systems, I called the service department I had scheduled at time of order.
They confirmed that my graphics had in fact already arrived and they had me down for May 23rd at 7:00 AM (Success!).
On May 22nd, I called back, just to make sure everything was still a go.
At this point, I was told they had no idea what I was talking about, I did not have an appointment, and they weren't even sure if they had the graphics.
They also told me they sub out all graphics jobs to a third party, and he was unavailable.
At one point, during this fiasco, I received a text message from someone at the dealership, telling me I would need to contact the subcontractor myself and schedule this with him. (Are you kidding me???). They also complained to me about how stupid it was that the accessories site scheduled appointments for them (not my problem, or my plan).
Long story a little less long... They ended up getting the subcontractor on the phone while I was on the phone and set an appointment for May 31st at 7 AM.
I took the day off work and dropped my Bronco off at 7 AM sharp.
Late in the afternoon, they emailed me to say they had the wrong graphics (turned out that was incorrect).
Later, they told me the installer was not available, and again suggested I reach out to him directly. (Going so far as to also say, the installer had told ME he could not do it on the 31st, which was an outright lie).
I did end up speaking with him directly at that point, as the service department could not seem to get their stuff together.
He was actually a very nice guy, and the only one who offered an apology for the mixups (even though it wasn't his fault). He did say that he told the Service department he would not be available on the 31st, but they never let me know.
Between the two of us, we made a plan for him to install the graphics at the dealership at 6:30 AM on 6/1.
He did a great job, and once it was all said and done, the service manager did offer an apology.
He recommended I order them online.
I tried ordering them from accessories.ford.com, and my only option was to have them delivered to the dealership AND schedule the install online at time of purchase (otherwise you could not complete the purchase).
When selecting an install date/time for my dealership, there were dates that were not available (which would make you think they had some connection to the service department schedule).
I selected May 23rd at 7:00 AM.
A few days after I placed the order (May 16th), and not being one to put much faith in automated systems, I called the service department I had scheduled at time of order.
They confirmed that my graphics had in fact already arrived and they had me down for May 23rd at 7:00 AM (Success!).
On May 22nd, I called back, just to make sure everything was still a go.
At this point, I was told they had no idea what I was talking about, I did not have an appointment, and they weren't even sure if they had the graphics.
They also told me they sub out all graphics jobs to a third party, and he was unavailable.
At one point, during this fiasco, I received a text message from someone at the dealership, telling me I would need to contact the subcontractor myself and schedule this with him. (Are you kidding me???). They also complained to me about how stupid it was that the accessories site scheduled appointments for them (not my problem, or my plan).
Long story a little less long... They ended up getting the subcontractor on the phone while I was on the phone and set an appointment for May 31st at 7 AM.
I took the day off work and dropped my Bronco off at 7 AM sharp.
Late in the afternoon, they emailed me to say they had the wrong graphics (turned out that was incorrect).
Later, they told me the installer was not available, and again suggested I reach out to him directly. (Going so far as to also say, the installer had told ME he could not do it on the 31st, which was an outright lie).
I did end up speaking with him directly at that point, as the service department could not seem to get their stuff together.
He was actually a very nice guy, and the only one who offered an apology for the mixups (even though it wasn't his fault). He did say that he told the Service department he would not be available on the 31st, but they never let me know.
Between the two of us, we made a plan for him to install the graphics at the dealership at 6:30 AM on 6/1.
He did a great job, and once it was all said and done, the service manager did offer an apology.
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