Warning! Ford Accessory Install online pricing not honored!

[Catmandu1999]

So I decided to use some of my rewards points from @Ford Motor Company to purchase a keypad. I went online to ford.com, selected the appropriate device for my Bronco, and then added installation as well. I then scheduled the installation with my local dealer right there and then on the website. Easy peasy.

Well, I go to drop the car at the dealer today, and was asked to sign off on $189 for an hour of shop time to install the keypad. I stated I purchased installation online already, should be there on the work order. I was told that they would not honor the pre-purchased installation, and that I would be responsible for any and all time it took to install, with a minimum of one hour to be charged.

I immediately got online to chat with Ford. After explaining the situation, I was told by the representative, "After reviewing my resources, it does seem that the dealer sets the final service price and the installation with part is an estimate. In this case, as the dealer does set their own service pricing, we are unable to intervene. Additionally, as this is not a vehicle concern repair there are no programs that would cover the cost."

Funny, it does not say anywhere during the online purchase process that the installation price shown is an estimate. This is bait and switch at it's finest, NOT a good look, Ford! Buyer beware.

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[cbrenthus]

Only $24 to install the keypad? That must not include programming LOL!

 

[Moto26]

So I understand the principle of your complaint, and I agree it's BS that dealers can do this, buuuut...

How hard can it be to install a keypad yourself?

 

[MNBronc]

Only $24 to install the keypad? That must not include programming LOL!

Yes that price is to peel and stick……not program.

 

[Karl_in_Chicago]

So I understand the principle of your complaint, and I agree it's BS that dealers can do this, buuuut...

How hard can it be to install a keypad yourself?

Installing is easy . . . if you just want an ornament. It's useless without being programmed and for THAT you need the dealer.
buuuut...
I'm sure you knew that.

 

[Moto26]

Installing is easy . . . if you just want an ornament. It's useless without being programmed and for THAT you need the dealer.
buuuut...
I'm sure you knew that.

I didn’t know that, because I don’t have (or need) one. But seriously? You need a dealer to program a simple keypad?

Hmmm...
https://www.ford.com/support/how-to...ess-entry-code-for-my-intelligent-access-key/

 

[cbrenthus]

You don't need the dealer, you can do it yourself with the right adapter and a $50 temp license for FDRS. There is a how to around here somewhere. I plan on doing this someday

 

[Karl_in_Chicago]

I didn’t know that, because I don’t have (or need) one. But seriously? You need a dealer to program a simple keypad?

Hmmm...
https://www.ford.com/support/how-to...ess-entry-code-for-my-intelligent-access-key/

So if one diligently follows the instructions in the article to which you linked (congrats on discovering Google!) how will that do ANYTHING to enable the external keypad the OP is asking about?

 

[Moto26]

So if one diligently follows the instructions in the article to which you linked (congrats on discovering Google!) how will that do ANYTHING to enable the external keypad the OP is asking about?

I don't know, dude. I guess it can't be done. Probably gonna have to sell the Bronco.

 

[Catmandu1999]

I don't know, dude. I guess it can't be done. Probably gonna have to sell the Bronco.

Crap. I was afraid that was the answer. Oh well, off to the Subaru dealer . . .

 

[Catmandu1999]

Okay, so maybe my servicing dealer isn't so bad after all.

I am having an issue with the modem where FordPass will not activate my Bronco, so they are working through TSB 232108 to try and fix it. Literally five seconds after I clicked "order" on Amazon for the VXDIAG tool to install the keypad myself, my service rep called and said they would do the programming for me, since the tech was already deep in the modules working on the modem.

But I do have to struggle with the adhesive myself, since I want it in the gas door.

 

[Ogre]

Okay, so maybe my servicing dealer isn't so bad after all.

I am having an issue with the modem where FordPass will not activate my Bronco, so they are working through TSB 232108 to try and fix it. Literally five seconds after I clicked "order" on Amazon for the VXDIAG tool to install the keypad myself, my service rep called and said they would do the programming for me, since the tech was already deep in the modules working on the modem.

But I do have to struggle with the adhesive myself, since I want it in the gas door.

Sounds like honesty folks trying to make a living. $24 is cheaper than they charge to install the aeroskin hood deflector, so that's definitely a loss for the dealer. Glad to hear they reached out so nicely though.

 

[Tripodbruno]

I didn’t know that, because I don’t have (or need) one. But seriously? You need a dealer to program a simple keypad?

Hmmm...
https://www.ford.com/support/how-to...ess-entry-code-for-my-intelligent-access-key/

It is no different then most vehicles with key fobs you can make extra keys similarly this way too. As long as you have the two original keys you can program extras yourself and save $$$. Problem sometimes is that some key places refuse to cut a program fob unless you pay them to program. Ask around and you can find somebody.

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