[Warning] Its not free to cancel, nor alter your date for Bronco Off-Rodeo

[Vigor]

So this is just a warning for those who rushed to book off rodeo when they opened up the other locations and didn't read the fine lines.

I booked early September. The wife reminded me that we have something that weekend. So I emailed off rodeo HQ to move my date to early October to a time when I know she will be at a Bachelorette party and I had the weekend to myself.

They never responded.
Feeling a bit disenfranchised by the Bronco delays, plus also getting to finally test drive the Bronco -- satisfying that itch (loved it btw), I felt I'd save the 6.5 hrs drive from PA to Vermont or where it is and just wait for my Bronco to arrive and learn off roading tips on my own.

So I emailed them again this morning asking how to cancel. They got back immediately and said it's a 150 dollar fee to cancel.

Ok a bit ridiculous but fine






So I reply back asking again how I can just move the date and they send me this.

I'm flabbergasted that they take a $150 fee just to change your date (!). In a world of good customer service from the likes of Amazon, and other large companies, I thought this would be a no Brainer.

Anyway just had to vent

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[De Brus]

Yeah I read that on the sign up page

 

[Vigor]

Yeah I read that on the sign up page

I guess I was just too hasty!

 

[Uintafly]

Yeah, I noticed that as well. Kinda lame that you can't reschedule within a reasonable timeframe.

 

[DaBronCo33]

Wow that’s BS. I can see if you cancelled within a few days, but a few months out…? Cmon Ford

 

[EvlNvrDys]

Yeah I read that on the sign up page

Yay for you... someone who reads the fine print.

@Vigor they gotta collect money to help pay for all the bad hard tops they sent out... what did you expect?

 

[604Bronco]

With this dumpster fire of a launch, I would hope they’d waive that fee… even if it was “one time only” and within 48+ hours of the reservation date or something. Where they could easily fill that spot and not leave them hanging.

 

[bbkat]

Yeah, I wanted to get in quick but that fine print slowed my row (roll?). Gotta be extra sure.

 

[shieldsy]

I wonder if we can use our $250 vouchers for this 'experience add-on'?

Or will that not be possible like the merch?

Totally unbelievable Justin for something that is still months away.

 

[rugbysecondrow]

They want to discourage people changing their reservations and/or canceling at the last minute. It's like "change order" fees in construction.

 

[Vigor]

Yay for you... someone who reads the fine print.

@Vigor they gotta collect money to help pay for all the bad hard tops they sent out... what did you expect?

Idk whether to laugh or cry

Yeah, I wanted to get in quick but that fine print slowed my row (roll?). Gotta be extra sure.

Youre a smarter person than me

 

[Vigor]

They want to discourage people changing their reservations and/or canceling at the last minute. It's like "change order" fees in construction.

Makes sense. But someone had suggested that they should offer "free change/cancel within X amount of days"

That to me would be reasonable.


Now that they're taking 150 from me whether I go [on a different date] or not go, I really don't wanna go and give em any more of my money.

 

[rugbysecondrow]

Makes sense. But someone had suggested that they offer "free change/cancel within X amount of days"

That to me would be reasonable.

Maybe. If Ford outsourced this to an event management company, they likely have their own processes for how they manage events and participants.

Reasonable people think like you, and I agree. The bitch is that these companies have to create policies for the unreasonable people who game the system. It sucks though.

 

[RoLyMa27]

So this is just a warning for those who rushed to book off rodeo when they opened up the other locations and didn't read the fine lines.

I booked early September. The wife reminded me that we have something that weekend. So I emailed off rodeo HQ to move my date to early October to a time when I know she will be at a Bachelorette party and I had the weekend to myself.

They never responded.
Feeling a bit disenfranchised by the Bronco delays, plus also getting to finally test drive the Bronco -- satisfying that itch (loved it btw), I felt I'd save the 6.5 hrs drive from PA to Vermont or where it is and just wait for my Bronco to arrive and learn off roading tips on my own.

So I emailed them again this morning asking how to cancel. They got back immediately and said it's a 150 dollar fee to cancel.

Ok a bit ridiculous but fine






So I reply back asking again how I can just move the date and they send me this.

I'm flabbergasted that they take a $150 fee just to change your date (!). In a world of good customer service from the likes of Amazon, and other large companies, I thought this would be a no Brainer.

Anyway just had to vent

That is opposite of what I was told over the phone! I am going to the one in Texas Labor Day weekend which was the latest available date for the Texas site at the time. So I asked if a later date opened up could I change to a later date and the man said yes, you get one free date change!

 

[Vigor]

That is opposite of what I was told over the phone! I am going to the one in Texas Labor Day weekend which was the latest available date for the Texas site at the time. So I asked if a later date opened up could I change to a later date and the man said yes, you get one free date change!

Thank for sharing. It's possible they changed their policies after Texas. For instance, they changed it from a 2 day event to a 1 day event. I'm going to fight this. I'll use your anecdote as ammunition.

Thanks again

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