- Joined
- Oct 7, 2023
- Threads
- 2
- Messages
- 79
- Reaction score
- 102
- Location
- New Hampshire
- Vehicle(s)
- 2013 Boss 302 (sold) , 2023 Ford Bronco WildTrak
- Your Bronco Model
- Wildtrak
- Thread starter
- #1
I find it necessary to inform all the folks on this forum, having provided valuable input to me and all of its members here on a daily basis and I thank you for that, my unfortunate circumstances dealing with the Ford Store aka accessories.ford.com. The short story is that the Ford Store incorrectly fulfilled my online order and sent me a vinyl fender cover instead of the ordered Ford Performance Rear Axle Differential Cover that many here have also ordered and installed on their Bronco. After recognizing their shipment error I immediately contacting the Ford Store. I was directed to send the order back per there instructions which I did. According to Ford because they are not set-up for direct exchanges, they required I send the order back, wait for the refund, then reorder. As of today Ford has failed to return my Ford Reward Points associated with this order (42,000) and credit my credit card used in the purchase. It's approaching 60-days since I placed the order and after speaking with numerous customer service representatives, several emails, and receiving multiple false promises from Ford, no action has been taken on their part to correct this issue even after Ford acknowledges the error was their fault. I've reached a brick wall and I ask the community for help directing me to my next step(s) and/or providing me a contact at Ford that has the initiative and authority to correct this issue. I love my Bronco and this forum!
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