Hi all! Finally got my Bronco OB today 
so happy!
I wanted to write a little note to help anybody that’s looking to purchase a Bronco in Ontario. I feel like I should start with my personal background. I was in previously in a sales position with Mercedes-Benz for quite a few years. So, when I tell you that I have extensive knowledge of the Industry, the shady games and the process, plus my expectations from sales and service are very high, that is probably an understatement. I had visited about 5 dealerships in the GTA before driving all the way out to Hamilton. Every previous dealer I went to go see from Toronto to Burlington, I had the worst experiences with. Luckily I came to Airport Ford to test drive a 2 door bronco that they happen to have a demo available to drive. I was eventually planning on factory ordering when I found a dealer I liked. On my arrival at this dealer, I had the pleasure of meeting Steve Gracie in sales. The level of service I received from Steve is unparalleled. He was patient when listening to exactly what I wanted. Offered suggestions that made a huge difference in my order and benefitted me. And most of all he was honest. I placed my factory order with ease. He kept me informed as I waited for my build and send me all the info in real time. Once my vehicle arrived, I had the absolute pleasure of dealing with Chris Daley in the finance department. Again, I could not say enough good things about my experience. We talked about what products I wanted and were beneficial to me and which ones were not. Being from the same background, I knew exactly what I wanted. I was also expecting the typical “unnecessary products upsell”. That never happened. And then Forde finance didn’t want to honour my interest rate at the time of placing my factory order and Chris went to bat for me and made sure I got the interest rate I was promised six months ago. Every step of the way each member of this dealership that I dealt with was completely advocating for me, what I wanted and what was best for my situation. At no point did I ever feel as if they were trying to “pull one over” on me. Quite the opposite. Over the years, I’ve seen so many people being taken advantage of from sales people, and dealers. This will not happen with the people at Airport Ford Lincoln. Steve Gracie is the type of sales person that I would feel 100% comfortable with sending all my friends and family to and not feel like I had to be there for the process to make sure it went smooth. I would know that they were in good hands.
I have no affiliation with the dealership lol I just wanna make sure that if somebody’s looking to purchase a vehicle, they know where to go to find someone with integrity. So if you are looking at purchasing a Ford definitely call Steve Gracie in Hamilton at Airport Ford Lincoln.
so happy!I wanted to write a little note to help anybody that’s looking to purchase a Bronco in Ontario. I feel like I should start with my personal background. I was in previously in a sales position with Mercedes-Benz for quite a few years. So, when I tell you that I have extensive knowledge of the Industry, the shady games and the process, plus my expectations from sales and service are very high, that is probably an understatement. I had visited about 5 dealerships in the GTA before driving all the way out to Hamilton. Every previous dealer I went to go see from Toronto to Burlington, I had the worst experiences with. Luckily I came to Airport Ford to test drive a 2 door bronco that they happen to have a demo available to drive. I was eventually planning on factory ordering when I found a dealer I liked. On my arrival at this dealer, I had the pleasure of meeting Steve Gracie in sales. The level of service I received from Steve is unparalleled. He was patient when listening to exactly what I wanted. Offered suggestions that made a huge difference in my order and benefitted me. And most of all he was honest. I placed my factory order with ease. He kept me informed as I waited for my build and send me all the info in real time. Once my vehicle arrived, I had the absolute pleasure of dealing with Chris Daley in the finance department. Again, I could not say enough good things about my experience. We talked about what products I wanted and were beneficial to me and which ones were not. Being from the same background, I knew exactly what I wanted. I was also expecting the typical “unnecessary products upsell”. That never happened. And then Forde finance didn’t want to honour my interest rate at the time of placing my factory order and Chris went to bat for me and made sure I got the interest rate I was promised six months ago. Every step of the way each member of this dealership that I dealt with was completely advocating for me, what I wanted and what was best for my situation. At no point did I ever feel as if they were trying to “pull one over” on me. Quite the opposite. Over the years, I’ve seen so many people being taken advantage of from sales people, and dealers. This will not happen with the people at Airport Ford Lincoln. Steve Gracie is the type of sales person that I would feel 100% comfortable with sending all my friends and family to and not feel like I had to be there for the process to make sure it went smooth. I would know that they were in good hands.
I have no affiliation with the dealership lol I just wanna make sure that if somebody’s looking to purchase a vehicle, they know where to go to find someone with integrity. So if you are looking at purchasing a Ford definitely call Steve Gracie in Hamilton at Airport Ford Lincoln.
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