- Thread starter
- #76
I wish I could say that everything went smoothly with Bilstein but there was no such luck. Even though these are a top of the marker product, they inexplicably get shipped in not much more than a box full of carboard peanuts. They also have weird supply chain timelines and get delivered one at a time strung out randomly over months. The first one to arrive was packed with the reservoir arranged differently than the others which allowed it to bang against another component on transit resulting in a chewed up reservoir and adjuster. As evident from this thread, I was taking frequent trips in the Bronco and getting tired of getting damaged thousand dollar products dropped off while I'm off in the middle of nowhere. I asked the retailer to receive the items at their place, inspect it all, pack it more sensibly, then ship it to me all at the same time when complete. They actually agreed on this but this didn't get very far in reality and I still received the rest one at a time, thankfully undamaged. There was still the replacement for the first one though; that one has no packing material on one side and one of the adjuster knobs punched a hole right through the box and had to get replaced a second time. In the end, I had to receive 9 separate shipments over 5 months to get 4 shocks to install.
In the background to all this, I ordered a set of Icon Tubular UCAs from Icon which as far as I could tell, were listed as in stock and ready to ship at the time. After a week of no shipping notifications I called them because I did not want them to arrive while I was away on an upcoming trip. They said they were behind on shipments, it was in the queue and would ship at the end of the week. I asked them to hold the shipment for a few more days after that so I could receive them when I get home again which they agreed to do after checking with the shipping department. After my trip, there was no shipping notification so I called them again to ask them to ship my order and at that point they tell me there was no stock and the next batch was months away. I asked what happened to my parts that were ready to go a week ago and they wouldn't give me a straight answer or admit they sold my parts to someone else. I ended up finding a set at a good price somewhere else which I received in a reasonable time but looking back, I think I should have gotten a different brand after being screwed around with like that.
In the background to all this, I ordered a set of Icon Tubular UCAs from Icon which as far as I could tell, were listed as in stock and ready to ship at the time. After a week of no shipping notifications I called them because I did not want them to arrive while I was away on an upcoming trip. They said they were behind on shipments, it was in the queue and would ship at the end of the week. I asked them to hold the shipment for a few more days after that so I could receive them when I get home again which they agreed to do after checking with the shipping department. After my trip, there was no shipping notification so I called them again to ask them to ship my order and at that point they tell me there was no stock and the next batch was months away. I asked what happened to my parts that were ready to go a week ago and they wouldn't give me a straight answer or admit they sold my parts to someone else. I ended up finding a set at a good price somewhere else which I received in a reasonable time but looking back, I think I should have gotten a different brand after being screwed around with like that.
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