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After a remarkably bad customer service experience at a local dealer where I had signed up to pay list I was essentially told to go away because my complaints regarding service were unreasonable and subsequent complaints to Ford might tarnish their reputation. With the help of this forum I was...

Had reservation @ SW Ford in Weatherford to place order called ahead to speak with person doing Bronco orders (Kevin ) left message on VM , no call back , called again on trip from Ft Worth to dealer, unable to speak with any person or manager given VM x 8 . Went ahead to dealer as unable to...