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I already messaged you April 25th and the only thing you said was we'll have someone call you. Got the call along with an apology this is happening, nothing more. No resolution. The dealership was Ford of Port Richey who is also not responding. Pretty bad customer service all around.

Connectors were checked and not the issue, unfortunately.

When we purchased our 23 Outer Banks on Saturday, April 22, we found out after the sale the 12-inch screen was defective. We were told to bring it back Monday. Tuesday the service department said it was fixed. We picked up the Bronco and within 3 miles of the dealership, the screen went black...