Bought several items over the years from them with no issues. I guess one or two slip through the cracks periodically. Glad they're getting you sorted.
I had our dealer come out and do that once. It's only a few miles for them but two people in the truck and they were here for 30-45 min. Some sort of loss leader to try and get people used to it maybe??
I'm still using Ford points at the dealer. Had a bunch from our '22 (it was totaled) and got a bunch more from when we bought the '25. I never "paid" for an oil change, I mean other than 90K buying both Broncos.
We had one here in Virginia Beach but it closed up a few years ago.
Most all military bases have these facilities, the Navy calls them "Auto Hobby Shops". I stated using the on-base one in Orlando, FL in 1987.
Unfortunately the vehicle was 2 model years old, maybe 6 months in drive time but that doesn't matter to the insurance company.
Glad you guys got out safely! It was pure hell dealing with insurance and whatnot when our '22 was totaled.