Bay Area dealership service departments

[ar1]

I'm brand new to Ford ownership and don't have a feel for whether the dealership service departments are all created equally. Is there any consensus with regard to whether any dealerships have especially good or bad service departments? Thanks all!

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[Madduck]

I called Serramonte about the headlight issue on 12/1/2022. After getting bounced from service, to parts, back to service I was told a service writer would call me back. I have yet to receive that call. I've tried to call back twice since then and they don't answer the phone.

So far the Serramonte Ford service dept doesn't impress me.

 

[Gloff]

Our Service Department (Serramonte) is pretty well versed in Bronco due the volume of Broncos we sell.

 

[ryannshit]

San Leandro Ford is terrible. If you go in with an appointment they won't start on your vehicle for hours, even for a quick child safety recall check. Always have to drop it off and you'll get it back end of day.

Installed a 1" spacer lift a while back, told them thats why I needed an alignment, dropped it off at 9am which was my appointment only to have them call me at 3pm saying they can't do an alignment because of the 1" lift. Wasted Ubers there and back. I haven't been back since, did the oil myself and will only go back for recalls and major issues.

 

[frontrow]

The Ford Store Morgan Hill
awesome

 

[ar1]

The Ford Store Morgan Hill
awesome

I had a pretty good experience buying there but its like 45min from me so hoping to find a good service dept north of south san jose

 

[BroncoBLCG]

Walnut Creek Ford...They are also performance certified and can install the programmer for the bronco's. Avoid Livermore!

 

[Tye]

Our Service Department (Serramonte) is pretty well versed in Bronco due the volume of Broncos we sell.

Its unfortunate that the service team there never calls you back. I Tried to setup some warranty issue work for my Bronco Raptor over a month ago, spoke to someone, only to be told they will call me back, and never received a call back.

I called this week on Monday, to schedule an appointment and spoke to a service advisor about the warranty issues (passenger door misaligned, carbon fiber grab handle not installed correctly and dash cutting into it) as well as a service I would pay to have done (wheel swap), and while they took all my info down, they told me they would have to call me right back. We are at Thursday now with no call back (and yes I have called to follow up). I Wanted to ensure the work could be done to minimize how long the vehicle would need to stay there. Wheel swap should be same day (but they couldn't even verify that on the spot)

 

[Tye]

Ford Sunnyvale service was not much better than my experience with Ford Serramonte, in that the service advisor also says they need to call you back and never does, and nothing happens even when you call to follow up.

So far my experience with Ford Service departments is significantly below any of the other service departments I have worked with for the vehicles I own. In fact, each of those service departments has gone out of their way to help me in various things (I wasn't expecting them to or asking them to).

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