Flaky entertainment system/screen?

[TC04]

My first '23 Raptor didn't have any issues w/ the entertainment system screen, but my new Raptor flakes out pretty regularly (several times a week). Sometimes the screen is black when I start the car - no radio, no cameras when in Reverse, etc. Other times, it will randomly restart while driving. Anyone else experience this? All software is up to date. Any ideas how to fix?

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[beerbar]

Yep! I reset to factory default and that helped all that. Now when Im on a call, the other ends mic gets cut off and I have to switch to the speaker on my phone.

 

[BigJ2]

My 23 Wildtrak does it and I find that I have to do hard resets about twice a week now.

 

[TC04]

That reminds me of another issue. CarPlay works great most of the time but randomly, it won’t pass call audio. I have to change the settings to get phone call audio and that drops CarPlay.

 

[BigJ2]

That reminds me of another issue. CarPlay works great most of the time but randomly, it won’t pass call audio. I have to change the settings to get phone call audio and that drops CarPlay.

The only other issue I have with CarPlay is that Google Maps will often get cut in half, and won’t stretch the entire screen… regardless of how I try. The right side is usually blank.

 

[beerbar]

That reminds me of another issue. CarPlay works great most of the time but randomly, it won’t pass call audio. I have to change the settings to get phone call audio and that drops CarPlay.

YES!!! This pisses me off more than anything because you cant tell right away.

 

[Kilgore]

Had this same issue. Wanted to determine if it's the phone, so I turned off Bluetooth. Problem went away. The phone is a generic android from Amazon.

Next step is to see if it happens with the wife's samsung.

 

[Ford Motor Company]

My first '23 Raptor didn't have any issues w/ the entertainment system screen, but my new Raptor flakes out pretty regularly (several times a week). Sometimes the screen is black when I start the car - no radio, no cameras when in Reverse, etc. Other times, it will randomly restart while driving. Anyone else experience this? All software is up to date. Any ideas how to fix?

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.  

 

[eurydice_96]

I have this same issue with 21 Badlands. Sometimes the screen is just black and never connects, backup camera doesn’t work, etc. I also have the issue where half the screen is black. Turning the bronc off and back on doesn’t immediately resolve it.

 

[MontanaMountainMan]

Same issue, '23 Wildtrak. Pretty sure it's related to a relatively recent (past few months) software update, because it was flawless the first few months I owned it, then saw a software update was installed and since it's frozen and needs a hard reset at least once a week.

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