Transferring an Order Already Scheduled for Production?

[analog]

I have a question regarding transferring an existing order.

I’ve got a Badlands scheduled for Production the week of 6/12. I haven’t been able to get a DORA or Window Sticker from the dealer or the online tracker. I do have an order number and a VIN assigned.

In the order summary in the online tracker, I noticed they are missing the additional hard top deadening and appear to have selected the wrong floor mats (with carpet instead of without for the washout interior).

I’ve called and emailed the dealer repeatedly, they’re just totally unresponsive and I can’t get the order corrected. On one hand it seems super trivial to transfer an order over these two items, but I’m dropping $60k on a car and I’d really like it exactly as spec’d. I think that’s a fair ask.

I’m curious to understand what my options are for transferring the order to a dealer who will respond to me and get the order updated. Is this even possible? If so, are there any downsides like losing my place in production/ line, does the dealer allocation transfer with the build, am I screwing over the original dealer, etc.

Any insight would be greatly appreciated.

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[Bronco_Buckeroo]

Don’t have an answer, but Ford customer service may (or they may have no clue / feed you a line of made-up BS). But, recommend you give them a ring to see what they can do for you and the impact any actions may have on your order.

Sorry to hear your dealer has gone incommunicado on you and I hope it’s not indicative that they’re planning on trying to fleece you with surprise ADM, etc… Maybe see if you can get ahold of the GM at the dealership?

Hope you find the info you’re looking for.

 

[Beach_Bum]

The order belongs to the dealer. You can not transfer it. While frustrating that the sales rep has been non-responsive, you will have to be persistent and escalate your concerns to the sales manager and/or GM. Your production week is far enough out that you should be successful in making the changes.

 

[Farmerjim47933]

I have a question regarding transferring an existing order.

I’ve got a Badlands scheduled for Production the week of 6/12. I haven’t been able to get a DORA or Window Sticker from the dealer or the online tracker. I do have an order number and a VIN assigned.

In the order summary in the online tracker, I noticed they are missing the additional hard top deadening and appear to have selected the wrong floor mats (with carpet instead of without for the washout interior).

I’ve called and emailed the dealer repeatedly, they’re just totally unresponsive and I can’t get the order corrected. On one hand it seems super trivial to transfer an order over these two items, but I’m dropping $60k on a car and I’d really like it exactly as spec’d. I think that’s a fair ask.

I’m curious to understand what my options are for transferring the order to a dealer who will respond to me and get the order updated. Is this even possible? If so, are there any downsides like losing my place in production/ line, does the dealer allocation transfer with the build, am I screwing over the original dealer, etc.

Any insight would be greatly appreciated.

I am trying to get Ford #(VM2DZ-58521A03-S) for my 2 door .Didn't like the factory glued in type .Offered for 4 door also , some inventory backlogs and high shipping from some places .Just a thought to help you.

 

[Silver-Bolt]

Seriously? Floor matts? If it's that important go to the dealer in person.

 

[analog]

Seriously? Floor matts? If it's that important go to the dealer in person.

Floor Mats and Hardtop Sound Deadening.

Dealer is 5 hours away. Too much to ask for a return phone call or email?

 

[BroncoBrian]

Not possible to transfer the order. I wouldn't worry about the mats but they should be able to get the liner added to the order. Good luck I would call and ask for the Customer service manager, or the GSM

 

[Dad life]

I had a very helpful customer service agent call the dealer when I had an issue once while I stayed on the line. The dealer was MUCH more responsive when they saw Ford pop up on the caller ID than my name, to say the least. Not all the agents are as keen to help, but you might get lucky. Worth a shot.

 

[analog]

Great suggestion, I’ll give this a try.

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