Procal issue connecting to computer

[DillonC]

oh crap.... i am seeing the same issues. maybe they sent me your old one!

That sucks.

I actually didn't get the new one until just the other day.

After my last update Tom at ford performance asked for my shipping address. I gave it and he even responded to the email asking about the troubleshooting the engineer and I did.

A few weeks go by with nothing in the mail so I emailed Tom and get no response.

Another week or two goes by, I emailed him again and receive no response.

After about another week I call him and ask what's going on with the new device. Tom then asks me if I ever sent my address and the return package dimensions.

He never even mentioned anything about package dimensions when we last spoke. So basically he was just never going to follow up about it.

Tom at ford performance is completely incompetent when it comes to technical support. We went in circles during the troubleshooting phase, he would constantly forget things that I emailed him, and made very little effort to get this figured out.

Finally I got ahold of someone higher up, with the help of lethal performance, and he handled the return situation.

Soo... I've now got a new procal for sale for a deal if anyone is interested.

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[Peter_benton]

New Procal worked fine?

 

[DillonC]

New Procal worked fine?

I'm not going to try it, this whole situation left me not wanting to use their product. I'll do a whole ecu swap tune in the future.

It's for sale.

 

[CarreraX]

So I received my Procal and have the same issue with it not communicating with my laptop via the USB cable. I also tried other cables w/o any luck. I called the Ford performance but it was Saturday am so I didnt get an answer. Does anyone have an email for a ford engineer that can help? Thanks in advance!!!

 

[DillonC]

So I received my Procal and have the same issue with it not communicating with my laptop via the USB cable. I also tried other cables w/o any luck. I called the Ford performance but it was Saturday am so I didnt get an answer. Does anyone have an email for a ford engineer that can help? Thanks in advance!!!

I never emailed with the engineer, just talked on the phone while he remoted into my PC.

Tom Magyar is the person you'll get through to when calling there customer support though. I'd be surprised if he still works there though with how bad he handled my situation. He barely knows how to navigate a computer, but he'll try to troubleshoot with you.

Maybe since they know about my issue it'll help expedite your case though.

It took a lot of repeated troubleshooting with Tom before he just got the engineer to call me.

Tom's email is [email protected]

 

[CarreraX]

Thank you!!! Ill email him this am. Very frustrating from Ford!

 

[CarreraX]

I never emailed with the engineer, just talked on the phone while he remoted into my PC.

Tom Magyar is the person you'll get through to when calling there customer support though. I'd be surprised if he still works there though with how bad he handled my situation. He barely knows how to navigate a computer, but he'll try to troubleshoot with you.

Maybe since they know about my issue it'll help expedite your case though.

It took a lot of repeated troubleshooting with Tom before he just got the engineer to call me.

Tom's email is [email protected]

I emailed him and he immediately replied back asking me for my address so I can send it back. Hopefully I get it back soon!

 

[DillonC]

I emailed him and he immediately replied back asking me for my address so I can send it back. Hopefully I get it back soon!

That's good, seems like it'll be a speedy experience then.

I think when I had the issue it was something new so it got drug out trying to troubleshoot instead of just accepting that i got a faulty device.

 

[CarreraX]

Fingers crossed!!

 

[Bombdog]

Mine won't even connect it says "not connected" tried several cables and ports no help with ford support.

 

[BlueSully]

Mine won't even connect it says "not connected" tried several cables and ports no help with ford support.

Try a different computer.

I was having problems a couple of months ago. At the suggestion of Ford Support, I tried a diiferent computer. I was able to get it to work on my son's desk top. It would not work on my laptop.

Good luck.

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