Avoid this service department - (also posted this on PNW FB page)
I have had service done at Bill Pierre Ford in Lake City several months ago and it did not go all that well - they left my Bronco short on oil (left it 1.5 quarts low) which I found when I got home, said they could not rotate 5 tires - they only could do a 4 tire rotation (seemed odd at the time), and would not address the seatbelt recall because they had no documentation how to actually do it (its plastic clips a chimpanzee can do this). With that - I left them a 3 star review as feedback and moved on with life. Fast forward to this weekend - and I found my front diff leaking and made an appointment with this same service dept to have it covered (should be a simple warranty repair to swap out the seals) - This AM I get this text message from the Service Manager - telling me - they will not work on my Bronco - apparently because I left them less than wonderful feedback for their previous work.
Sent this to Ford Corporate, they already have a case open for me - but wow - what a pathetic response.
I have had service done at Bill Pierre Ford in Lake City several months ago and it did not go all that well - they left my Bronco short on oil (left it 1.5 quarts low) which I found when I got home, said they could not rotate 5 tires - they only could do a 4 tire rotation (seemed odd at the time), and would not address the seatbelt recall because they had no documentation how to actually do it (its plastic clips a chimpanzee can do this). With that - I left them a 3 star review as feedback and moved on with life. Fast forward to this weekend - and I found my front diff leaking and made an appointment with this same service dept to have it covered (should be a simple warranty repair to swap out the seals) - This AM I get this text message from the Service Manager - telling me - they will not work on my Bronco - apparently because I left them less than wonderful feedback for their previous work.
Sent this to Ford Corporate, they already have a case open for me - but wow - what a pathetic response.
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