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Baja Design S8 Leaking (its brand new)

masshole

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Hoping for a solution here. I finally had the time this long weekend to install the S8 bar on the TrailRax. Hooked it up, worked amazing. The next day I wanted to see day light brightness, flicked it on in the morning and the bar started flickering. Unfortunately, I found that there was condensation in the bar from rain vernight:

Ford Bronco Baja Design S8 Leaking (its brand new) BDleaksS8-2


Not good. I've taken the bar off, took it apart, and of course found plenty of water in the housing. What was weird to me was that it appears there is paint in the housing - even fingerprints on the reflective back-wall (not sure what they're called) - meaning that the light was never sealed from the factory? Or is this residue from the light being turned on while wet? Either way, all I did was take the bar out of the box and install it. I never took it apart until I saw the flickering and water in the housing.

Ford Bronco Baja Design S8 Leaking (its brand new) BDleaksS8-3


Its on all the reflective back-walls, and even some of the front parts as you can see from above and below:

Ford Bronco Baja Design S8 Leaking (its brand new) BDleaksS8-4


So looking for advice:

1. I plan to let the bar and everything dry out for a couple days. What are my chances of it working again, if fully dry?
2. If #1 works - how do I seal it correctly? The gaskets look fine to me but if there's a way to correctly clean them , I'm all ears. Should I use some silicone?
3. Is this something that would be covered under warranty? My best guess is that the faceplate was not screwed on tightly enough, or the gasket was not plumb. I bought it from @4x4TruckLEDs.com but am uncertain if I need to go directly to @Baja Designs ?

Hopefully #1 and #2 do the trick. Thanks in advance for any help!
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4x4TruckLEDs.com

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If bought from us contact us via the contact form on our site and we can setup an rma
 

swamp2

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Hmm, brand new product? Why bother with all of the disassembly labor and troubleshooting? They have a good warranty, return and get a brand new one.
 
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masshole

masshole

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Hmm, brand new product? Why bother with all of the disassembly labor and troubleshooting? They have a good warranty, return and get a brand new one.
Just rarely have time to install and wheel on the same weekend.

But you're right .
 

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masshole

masshole

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But you have time to completely disassemble, photograph and document the construction of the light?
Its the 4th of July weekend. My phone has a camera in it. So yes, I do.

Thanks for the help.
 

Desmolicious

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Asking for a possible solution apart from returning is a good learning experience for everyone. What if this happened outside warranty? Etc.
 

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Baja Designs

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Hoping for a solution here. I finally had the time this long weekend to install the S8 bar on the TrailRax. Hooked it up, worked amazing. The next day I wanted to see day light brightness, flicked it on in the morning and the bar started flickering. Unfortunately, I found that there was condensation in the bar from rain vernight:

BDleaksS8-2.webp


Not good. I've taken the bar off, took it apart, and of course found plenty of water in the housing. What was weird to me was that it appears there is paint in the housing - even fingerprints on the reflective back-wall (not sure what they're called) - meaning that the light was never sealed from the factory? Or is this residue from the light being turned on while wet? Either way, all I did was take the bar out of the box and install it. I never took it apart until I saw the flickering and water in the housing.

BDleaksS8-3.webp


Its on all the reflective back-walls, and even some of the front parts as you can see from above and below:

BDleaksS8-4.webp


So looking for advice:

1. I plan to let the bar and everything dry out for a couple days. What are my chances of it working again, if fully dry?
2. If #1 works - how do I seal it correctly? The gaskets look fine to me but if there's a way to correctly clean them , I'm all ears. Should I use some silicone?
3. Is this something that would be covered under warranty? My best guess is that the faceplate was not screwed on tightly enough, or the gasket was not plumb. I bought it from @4x4TruckLEDs.com but am uncertain if I need to go directly to @Baja Designs ?

Hopefully #1 and #2 do the trick. Thanks in advance for any help!
Please contact me directly if this hasn't been resolved yet at [email protected]. Even if you don't notice any issues with the O-ring, it is still possible that there might be a micro tear. We will make sure you are taken care of.

Best,
Brahian Herrera | Forum Sales & Support
Email: [email protected] | Phone: (760) 560-2252 Ext 201
 

4x4TruckLEDs.com

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Please contact me directly if this hasn't been resolved yet at [email protected]. Even if you don't notice any issues with the O-ring, it is still possible that there might be a micro tear. We will make sure you are taken care of.

Best,
Brahian Herrera | Forum Sales & Support
Email: [email protected] | Phone: (760) 560-2252 Ext 201
we already sent the customer a prepaid return label
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