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I bought my 2023 Ford Bronco March 2023. Big Bend with Ford sasquatch package. 3 months in I was stopping at an intersection and the brakes would not engage properly and it took all my leg strength it get it to stop as my front end was in traffic. Luckily people saw I was having an issue stopping. At 4 months I'm driving on the highway. I see brake lights up ahead and slowed my speed. As I brake.... my bronco throws all sort of collision warning...I'm no where near vevicles ahead....but my bronco thinks I'm about to get in a collision. I'm was able to drive but now don't have abs. Park assist. Assist wheel speed. I and stuck in 4a. I get it home. Call my dealer and ask them to tow it in. They say I can't have it towed because I need an extended warranty!!!! So I wait...in the meantime I keep starting it to see if it was some fluck and the computer reset the issue....so what happens next?! I start it and there is a loud rattle in the engine!!! I call a diffrent Ford dealer. They say...you don't need an extended warranty...it's new, call roadside assistance. Roadside takes it to the nearest Ford dealer. They look at it. The warning lights are most likely a wheel sensor...but they can't tell what wheel it is....the rattle....a vvt valve issue...which require removing everything around the engine to get to valves. 20+ hour job! The service advisor informs me....Ford knows of tge issue...they have a service bulletin. (Great its okay for me to die on the highway vice prtecting yourself from a NHTSA recall.) They say they will work on it as soon as they can. 4 days later...bolts are on back order...nationwide.
currently My bronco has been in service for 50 days untouched. I hadn't been able to drive it almost 2 weeks before it was towed so inoperable for 60+ days.
Ford customer service is crap. It been approved for buyback a while ago. What's next? Nothing...its approved is the only response I get. Anyone else stuck in buyback cloud? I call customer service on the regular. It escalated to a "Manager" last one had the nerve to laugh at me! In my life I have owned 8 Fords and 2 lincolns...I wanted that Bronco since it was a concept. Paid over MSRP and worked at a CDJR dealership! Could have bought a Jeep Rubicon....I justcwant this mess to be over!!!
currently My bronco has been in service for 50 days untouched. I hadn't been able to drive it almost 2 weeks before it was towed so inoperable for 60+ days.
Ford customer service is crap. It been approved for buyback a while ago. What's next? Nothing...its approved is the only response I get. Anyone else stuck in buyback cloud? I call customer service on the regular. It escalated to a "Manager" last one had the nerve to laugh at me! In my life I have owned 8 Fords and 2 lincolns...I wanted that Bronco since it was a concept. Paid over MSRP and worked at a CDJR dealership! Could have bought a Jeep Rubicon....I justcwant this mess to be over!!!
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