Yes we lost some $$ actually on some quotes over a weekend. AMP had a price increase that we didn't realize so some folks got them for the original quoted price. We didn't go into the negative but lost a bit of profits
Lucky you. I installed mine and they don't work and technical support is non-existent. Amp states on their website what wait times could be 24-48 hours and we're beyond that and still no contact. I haven't driven my truck in a week. Caveat Emptor!
What issue are you having with them? Maybe you connected to the wrong trigger wires? I've got a '23 but it's not here yet so they are still in the box. Have installed a couple other sets in the past, never an issue.
Sorry can't help you much if I don't know what's going on or your order #.
Well I sent you an two e-mails last week and you responded to one but did not address my primary question of whether you had a pin out for the connector that I'm supposed to tap into, because the wire colors are not matching. I'm pretty sure I have it wired correctly and the boards retract, but nothing happens when either door is opened. Other than access, because I'm a full grown man that doesn't exactly fit in the 2' by 2' footwell, this is a pretty easy wiring job and I'm not an idiot. I've also used the posi connectors on several stereo setups in the past and I know how finicky they can be if not connected properly. I'm a pretty seasoned wrench and I've connected and reconnected these connectors a half dozen times now. AMP is who's customer support I was referring to. It's their product and their customer service I think should be helping, not necessarily you as a vendor. But, I'll take anything anyone has to offer. Order is #30114.
You probably don't have something wired correctly as I explained if they are not retracting. As I stated in my email, you need to plug in the ODBII and you need to tap into 2 wires.
Assume I have it wired correctly. What's my next step? Is there a way to diagnose the module to make sure it's not defective? I can't imagine these are bulletproof. If there's one in 1,000 that are defective, I'm going to get it. That's how I roll.
There are two gray wires. I have tapped into both of them and still no difference. I've just disconnected all the wires so I can at least drive my truck until AMP's support calls or someone can give me some diagnostics to run. Do you have a number I can call? All they seem to have is e-mail.
You have it wired wrong if you are talking about two grey wires...
You emailed us stating you didn't see the wire you needed to use... at the same time you emailed us stating they were not working. So based on the fact you could not find the wire you needed to connect to AND you were having an issue tells me you didn't connect the wires... because again, you told me via email that you did not find the wire you needed....
