- Joined
- Mar 7, 2024
- Threads
- 0
- Messages
- 49
- Reaction score
- 84
- Location
- California
- Vehicle(s)
- RIP: ‘89 Camaro RS, ‘14 Challenger Rallye Redline
- Your Bronco Model
- Outer Banks
I feel like this is something your dealership should be doing, not making you do. What did the manager at your dealership say? Can you ask for an appt or contact number for the owner or area manager? So sorry you're going through this!I’m so happy for all of you cruising around in your new Broncos but I’m feeling more despondent as time goes on. Here I am over a month from our build week with no idea what is happening with my vehicle or when it might be arriving.
Does customer service created a case to investigate what’s going on with why my Bronco is tracking to be delivered to a different dealership from the one I ordered it from. They called and left a message that they “escalated the case” whatever that means. When trying to follow up with the person working the case I got shuffled around so many times on the phone that I gave up after over a half hour of giving the same information to several agents that said they would transfer me to the agent handling the case only to have them transfer me to the general number again.
My salesman at the dealership is no help and he says he can’t find any information as to why my Bronco is stuck in production for a month. I’m so frustrated and disconcerted by Fords customer service that I am considering how I can get my deposit back and take my business elsewhere. Has me considering the new Toyota Land Cruiser.
And I know it’s not unusual to have to wait for the Bronco and all it’s just that I feel like I’m being given the runaround by all parties involved. And this spring weather isn’t helping as I want to be cruising around with the top off and getting out of the city to hit the trails. Ugh
Ok rant over.
Sponsored